Manager Customer Support & Service Excellence (fmd)

Brainlab; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading medical technology company based in Munich is looking for a Manager Customer Support & Service Excellence. This role involves building and leading the support function, designing efficient processes, and collaborating closely with various teams to ensure high-quality customer service. Ideal candidates will have experience in technical support, strong leadership skills, and a passion for service. The position offers flexible working hours and career growth opportunities.

Leistungen

Flexible working hours

Secure bicycle storage room

Subsidized catering service

Subsidized Gold Gym membership

Centrally located modern workspaces

Great roof terrace

Qualifikationen

• Several years of experience in technical or IT support.
• First leadership responsibilities are ideal.
• Strong digital mindset and excitement for building systems.

Aufgaben

• Build and scale the service and support function.
• Design processes to resolve support requests quickly.
• Collaborate with Product Development and external partners.
• Use KPIs and feedback to improve service excellence.
• Implement modern support platforms.

Kenntnisse

MAC

Active Directory

Service Support

End user

Access Points

trouble tickets

OS

Linux

Project Management

Service Management

Service Quality

Setup

Service Desk

hardware

Software Applications

Ausbildung

Background in technology or business

Jobbeschreibung

At Snke we believe that exceptional support is the foundation of lasting partnerships. As our Manager Customer Support & Service Excellence youll build and lead this function from the ground up shaping how we support hospitals and clinical societies with empathy precision and technical excellence.

Your Mission

• Build & Lead : Establish and scale our service and support function operationally and strategically with a clear focus on quality speed and customer delight.
• Create Impact : Design smart processes and workflows that resolve support requests quickly and competently always with a human touch.
• Collaborate Deeply : Work hand-in-hand with Product Development IT and external partners to deliver sustainable customer-centric solutions.
• Drive Excellence : Use KPIs feedback and monitoring tools to continuously raise the bar turning satisfaction into genuine enthusiasm.
• Shape the Future : Implement modern support platforms (ticketing self-service etc.) that make our offering scalable and future-ready.

Qualifications

• Background in technology or business through studies or vocational training.
• Several years of experience in technical or IT support ideally with first leadership responsibilities.
• Strong digital mindset and excitement for building systems from scratch.
• Clear communicator with a solution-oriented approach and a passion for service.
• Fluent in German confident in English.

Additional Information

• A mutually-supportive international team
• Opportunity to build career experience in an exciting international company with a lasting impact on medical technology based in Munich
• Flexible working hours
• Secure bicycle storage room
• Subsidized catering service
• Subsidized Gold Gym membership
• Centrally located modern work spaces with a great212m² roof terrace

Ready to apply We look forward to receiving your online application including your first available start date.

Contact person : Tatjana von Freyberg

Remote Work : No

Employment Type : Full-time

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Department / Functional Area : Operations

Experience : years

Vacancy : 1