Manager, Customer Success (Remote - EMEA)

n8n GmbH

Berlin

Hybrid

EUR 120,000 - 190,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Equity

30 days vacation (Europe)

Remote-first

Job summary

n8n GmbH is seeking a high-impact Head of EMEA Customer Success to lead and develop the regional team, drive adoption among strategic enterprise customers, and shape scalable CS playbooks across Europe. You will collaborate with Sales, Product, Support, and GTM teams to ensure a seamless customer journey and business growth.

The role requires deep CS leadership experience in enterprise settings, strong operational discipline, and a collaborative, hands-on approach.

Qualifications

2–3+ years of people management experience in Customer Success or related roles.
7–10 years in Customer Success, professional services, or account management for high-risk enterprise customers.
Experience in enterprise IT or technology environments and technical buyer empathy.
Proven ability to run forecasts, health metrics, and risk reviews.
Demonstrated bias for problem-solving in ambiguous settings.
Collaborative, cross-functional teammate with a can-do attitude.

Responsibilities

Lead and grow the EMEA Customer Success team from 4 to planned expansion, aligning with 2027 hiring goals.
Own executive relationships with strategic enterprise accounts in the region and drive adoption, retention, and expansion.
Build repeatable CS motions for onboarding, QBRs, adoption, retention, and upsell across multiple countries/time zones.
Partner with Sales, Product, Support, and GTM to shape the end-to-end customer journey and playbooks.

Skills

People leadership

CS/PS/AM experience

Enterprise IT experience

Forecasting discipline

Builder mindset

Low-ego collaboration

Job description

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

We’re in a defining moment of an incredible journey. Come and build with us.

Your main goal will be to lead and grow our EMEA Customer Success team, helping n8n's most strategic enterprise customers drive adoption, retention, and expansion while scaling the team and operating model for our next stage of growth.

You’ll start with a team of 4 CSMs, which will grow in line with our 2027 hiring plans. To make that happen, you’ll combine hands‑on customer leadership, deliberate people development, and strong operational execution:

LEAD OUR MOST STRATEGIC ENTERPRISE ACCOUNTS IN EMEA

Partner with CSMs to navigate complex customer challenges and develop strategies for the region's largest and highest-risk enterprise accounts.
Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed.
Stay hands‑on with strategic accounts while the team scales, including personally owning customer relationships where needed.

BUILD AND DEVELOP A HIGH‑PERFORMING EMEA TEAM

Hire and onboard the additional CSMs needed as the EMEA team grows, building on the strong team already in place.
Coach and develop your team through structured 1:1s, clear development plans, and deliberate skill-building.
Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar.
Lead a distributed team across multiple countries and time zones.

DRIVE OPERATIONAL EXCELLENCE

Run a consistent operating cadence across forecasting, account health, and structured risk reviews.
Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.
Use customer and team insights to identify risks early, raise issues proactively, and continuously improve how the team operates.

SHAPE THE CUSTOMER JOURNEY WITH CROSS‑FUNCTIONAL PARTNERS

Partner closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders to deliver a strong end‑to‑end customer experience.
Collaborate with Customer Success leaders across the US, DACH, and Scaled CS to evolve shared playbooks and ways of working.
Contribute to global CS initiatives and help build scalable methodologies as n8n's Customer Success organization continues to grow.

REQUIREMENTS

Must‑haves

People leadership: You have 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent.
7‑10 years of experience in Customer Success, Professional Services, Account Management, or other customer‑facing roles, including supporting large, complex, high‑risk enterprise customers.
Tech industry experience and relevant Enterprise subject‑matter expertise: You’ve worked in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers.
Operational discipline: You’re comfortable running forecasts, account‑health cadences, and structured risk reviews to keep a complex book of business on track.
Builder mindset: You thrive in environments where not everything is already defined and are willing to roll up your sleeves to solve problems directly.
Low‑ego collaboration: You enjoy working within a shared direction, partnering closely with peers, and improving existing processes.

Nice‑to-haves

High‑growth leadership trajectory: You've progressed from a senior CSM role into first‑line leadership and have demonstrated strong potential to take on increasing scope.
Automation and AI familiarity: You're familiar with n8n or the broader automation and AI tooling ecosystem.
Leadership across environments: You've held Customer Success leadership responsibilities across more than one company and have seen different approaches to scaling teams.

Why join us?

At n8n, you'll have the opportunity to own and shape a new leadership layer in our EMEA Customer Success organization. Our EMEA CS team has grown from 1 to 9 people this year, and you'll lead it through its next stage of growth, working with some of our largest and most technically sophisticated enterprise customers. You'll have real influence over how we evolve our customer journey, operating model, and CS playbooks as the company scales rapidly, without having to start from zero.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

Competitive compensation – We offer fair and attractive pay.
Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness –
Future planning –
Financial security –
Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote‑first – Our team works remotely across Europe, with regular off‑sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.
Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.