Manager, Client Strategy & Product Delivery - Remote LATAM

Foxbox Digital; Nordrhein-Westfalen; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A digital product agency is seeking a Manager for Client Strategy & Product Delivery. You will manage client experiences and lead project teams to ensure proactive solutions. A minimum of 5 years of experience in project management and strong leadership are required. This fully remote position welcomes applicants from LATAM or Mexico.

Qualifikationen

• 5+ years in project management, ideally in a digital agency.
• Experience leading cross-functional teams.
• Proven track record of managing client relationships.

Aufgaben

• Lead the maintenance product team for client projects.
• Serve as primary product partner for assigned clients.
• Create PRDs and client-facing documentation.

Kenntnisse

Project management

Client relationship management

Team leadership

Communication

Problem-solving

Jobbeschreibung

Foxbox Digital is an award-winning digital product agency headquartered in Chicago. We build digital products that businesses and their customers can’t live without. From initial design through proactive maintenance and all the engineering in between, we work alongside technology leaders to build digital products with staying power. No two projects share a starting point, but the goal is the same: Mainstays for customers. Growth engines for clients.

As the Manager, Client Strategy & Product Delivery at Foxbox Digital, you’ll go beyond keeping the lights on — you’ll own the client experience for our maintenance portfolio, ensuring we don’t just fix problems but anticipate and prevent them. You’ll act as the trusted product partner for clients, translating needs into clear requirements, challenging assumptions, and surfacing better solutions. Internally, you’ll coach and upskill our developers, ensuring we consistently raise the bar on quality and client value.

This role is client-facing, product-minded, and requires someone who can see the big picture, manage the details, and lead both clients and internal teams with confidence.

This opportunity is fully remote and you can live anywhere in LATAM or Mexico, we are open to receiving applicants from anywhere in LATAM including but not limited to Brazil, Argentina, Dominican Republic, Colombia, as well as applicants living in Mexico.

Year One Success Looks Like

• Clients aren’t escalating to the CEO — they feel cared for, problems are fixed before they’re noticed, and feedback is consistently positive.
• Maintenance projects run smoothly, with clear reporting and no surprises.
• You proactively present clients with solutions (“this broke, we fixed it, here’s how we’re preventing it in the future”).
• Internal developers are stronger because of your coaching and leadership.
• The CEO only needs to check in with clients quarterly, confident the work is handled end-to-end.

Responsibilities

• Lead the maintenance product team to address bugs, deliver feature requests, and proactively improve client products.
• Serve as the primary product and consulting partner for assigned client accounts — translating client needs into product requirements, pushing back when necessary, and surfacing smarter solutions.
• Own the creation of PRDs and client-facing documentation with a strong product lens, ensuring clarity, feasibility, and alignment with goals.
• Coach and upskill developers on product thinking, client communication, and solution design.
• Anticipate issues before they become problems; communicate fixes and improvements proactively.
• Manage data integration (Jira, Float, client feedback, analytics) to produce meaningful insights for both clients and leadership.
• Drive consulting operations reporting (KPIs, SLAs, product health) to inform leadership decisions.
• Partner with engineering, QA, and design leads to ensure release readiness and product quality.
• Stay ahead of industry trends, AI-driven tools, and best practices to enhance client value and internal workflows.

Requirements — Who You Are

• 5+ years in project management, consulting, or client-facing operations, ideally in a digital agency or software environment.
• Strong experience leading cross-functional teams through bug triage, prioritization, and product delivery.
• Proven ability to think like a product manager: translating client requests into product requirements and presenting options, not just tasks.
• Track record of managing client relationships independently, with excellent communication and consulting skills.
• Comfortable pushing back and challenging assumptions when a better solution exists.
• Experience coaching technical teams and raising the bar on product and client outcomes.
• Strong organizational skills; can manage multiple accounts without dropping details.
• A curious, solution-oriented mindset — you don’t wait for instructions, you bring answers.
• Eligibility to work in the LATAM region; fluent English required.

Nice to Have

• Experience with AI-powered tools (Gemini, ChatGPT, Claude, etc.).
• Spanish language skills.
• Background in mobile or AI-driven applications.
• Familiarity with agile methodologies and digital agency operations.
• Understanding of QA processes and software release cycles.

Diversity and Inclusion

Foxbox Digital is an LGBT company certified by the Illinois and National LGBT Chambers of Commerce. We are committed to working with diverse and inclusive teams to continue building the digital revolution. Foxbox is committed to the principle of equal employment opportunity for all and team members with a work environment free of discrimination and harassment. All employment decisions at Foxbox are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Foxbox will not tolerate discrimination or harassment based on any of these characteristics. Foxbox encourages applicants of all ages.