Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Hamburg; Remote; EUR 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Fully remote

Flexible schedule

Career development

Travel discounts

Zusammenfassung

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist to plan and manage luxury and leisure travel for clients. This fully remote role emphasizes high-quality service, personalized support, and seamless coordination before, during, and after trips.

You will work with clients from home, ensuring professionalism, attention to detail, and a commitment to exceptional experiences, while leveraging digital tools and booking platforms.

Qualifikationen

• Customer service experience in travel, hospitality, or related field.
• Ability to work independently in remote environment.
• Strong communication and detail orientation.
• Familiarity with booking platforms and travel documentation.

Aufgaben

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Kenntnisse

Communication

Interpersonal skills

Remote work

Organization

Customer service

Travel knowledge

Tools

Booking platforms

CRM systems

Communication software

Jobbeschreibung

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.