Loyalty Technology & Integration Manager (d/f/m) - Vienna

Leonardo Hotels; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading hotel group is seeking a passionate Loyalty Technology & Integration Manager for a hybrid role based in Berlin. The successful candidate will oversee the implementation of a new loyalty platform, manage vendor relationships, and ensure system integrations meet business needs. Ideal for an individual with a strong hotel background and expertise in technology development projects. Competitive benefits and opportunities for professional growth await.

Leistungen

30 vacation days

Hybrid model

Free online language courses

Support in work-life balance

Discounts on accommodation

Training at Leonardo Academy

Holiday & Christmas bonus

Team events

Qualifikationen

• Experience in managing technology development projects with third-party vendors.
• Experience with large-scale system integrations in hospitality or retail.
• Strong understanding of software development lifecycles and project management.

Aufgaben

• Act as the main technical point of contact with the vendor.
• Oversee the implementation of the new loyalty platform.
• Manage integration with existing hotel systems.
• Facilitate communication between teams and the vendor.
• Troubleshoot technical issues and coordinate resolutions.
• Manage project timelines, deliverables, and budgets.
• Ensure data integrity and security standards are met.
• Provide support to the loyalty program team.

Kenntnisse

Hotel background

Managing technology development projects

System integrations

Excellent communication skills

Proficient in English

Willingness to travel internationally

Tools

Salesforce

Oracle

Jobbeschreibung

Management & Administration

Experienced professionals

Vienna

About us

We are seeking a highly skilled and experienced Loyalty Technology & Integration Manager for a
12-month assignment. The ideal candidate will have a strong hotel background and serve as the primary liaison between our loyalty program team and our new CRM and loyalty platform technology vendor.

Reporting to the Global Head of Loyalty, you will be the backbone of the team – ensuring the seamless implementation and integration of our new technological platform.

This is a hybrid role and requires frequent international travel.

Join our team and start your career journey with us as Loyalty Technology & Integration Manager (d/f/m) - Vienna!

What we offer

• 30 vacation days & a 38-hours-week
• Opportunity to work in a hybrid model
• Free online language courses
• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Holiday & Christmas bonus - further special bonuses possible
• Team events

Your Main Duties

• Act as the main technical point of contact and project manager with our third-party CRM and loyalty platform vendor.
• Oversee the end-to-end implementation of the new loyalty platform, ensuring alignment with business requirements and technical specifications.
• Manage the integration of the new loyalty platform with existing key hotel systems, particularly Property Management Systems (PMS).
• Translate business needs into technical requirements and vice versa, facilitating clear communication between commercial teams and the tech vendor.
• Identify and troubleshoot technical issues, coordinating resolutions with the vendor and internal IT teams.
• Manage project timelines, deliverables, and budgets related to the technology implementation.
• Ensure data integrity and security standards are met throughout the platform implementation and integration phases.
• Provide technical support and guidance to the loyalty program team.

Your Profile

• Have Hotel background.
• Have previous experience in a similar role, specifically managing technology development projects with third-party vendors such as Salesforce and Oracle.
• Demonstrable experience with large-scale system integrations, involving CRM,
  loyalty platforms, or PMS systems in a hospitality or retail context.
• Have a strong understanding of software development lifecycles (SDLC) and project
  management methodologies.
• Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical
  teams.
• Be proficient in English; additional European languages are a plus.
• Willingness to travel internationally on a frequent basis.
• Thrives in a dynamic and evolving environment.
• BE YOURSELF- Be authentic and yourself!

BE YOURSELF– with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Your Contact Person

Rosa Stadler

Personalreferentin

Leonardo Hotels Central Europe

Landsberger Allee 117A

10407 Berlin