Live Chat Support Agent

Enerva Marine Solutions Pvt. Ltd; Deutschland; Remote; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Flexible working hours

Training and career development opportunities

Supportive team environment

Job summary

A global marine technology firm is seeking a proactive Live Chat Support Agent to provide customer assistance through live chat. This fully remote role involves responding to inquiries, guiding users through troubleshooting, and ensuring a positive user experience. Ideal candidates will have a Bachelor's degree in IT, solid communication skills, and experience in customer service or technical support. Join a collaborative team dedicated to technological advancements in the marine sector.

Qualifications

• 1–3 years of experience in live chat support or customer service.
• Basic technical knowledge of software and system troubleshooting.
• Experience in a remote working environment.

Responsibilities

• Provide real-time assistance through live chat.
• Assist clients with troubleshooting and product-related questions.
• Create and manage support tickets for further investigation.

Skills

Strong written communication skills

Problem-solving skills

Ability to handle multiple conversations

Education

Bachelor’s degree in IT, Computer Science, or Communications

Tools

CRM platforms

Chat tools

Ticketing systems

Job description

Job Title: Live Chat Support Agent

Location: Remote

Job Type: Full-Time

Department: Customer Support / Technical Support

Reports to: Support Team Lead / Customer Support Manager

About Enerva Marine Solutions Pvt. Ltd.

Enerva Marine Solutions Pvt. Ltd., headquartered at 460 B-2, Gali No. 14, Block 25, Vishwas Nagar, Shahdara, Delhi, India – 110032, is a leading provider of marine engineering, automation, and digital technology services. We design and deliver innovative automation systems, advanced software solutions, and reliable support services that enhance performance, safety, and sustainability across the marine and industrial sectors.

Our mission is to empower clients around the world with dependable digital systems, real-time assistance, and technology-driven insights that elevate operational efficiency.

Job Summary

Enerva Marine Solutions Pvt. Ltd. is seeking a proactive and customer-focused Live Chat Support Agent to provide real‑time assistance to our global clients. In this role, you will handle customer inquiries through live chat, guide users through troubleshooting steps, provide product information, and ensure an exceptional support experience.

The ideal candidate excels in communication, thrives in a fast‑paced environment, and can manage multiple chat conversations while delivering accurate, friendly, and timely support. This is a 100% remote role supporting international users of our digital and automation platforms.

Key Responsibilities

• Provide immediate support to customers through live chat while maintaining a professional and helpful tone.
• Assist clients with basic troubleshooting for software, system access, configuration, and product‑related questions.
• Identify customer needs quickly and deliver clear, step‑by‑step guidance.
• Create and manage support tickets for issues requiring escalation or deeper investigation.
• Collaborate with technical teams by relaying accurate information and following up on escalated cases.
• Maintain detailed and accurate chat records, issue summaries, and follow‑up notes in the support system.
• Share product updates, features, and best practices with customers in an easy‑to‑understand manner.
• Contribute to the improvement of FAQs, scripts, knowledge base articles, and support documentation.
• Stay updated on Enerva’s products, new system features, and basic troubleshooting techniques.

Qualifications Required

• Bachelor’s degree in IT, Computer Science, Communications, or a related field (or equivalent experience).
• 1–3 years of experience in live chat support, customer service, or technical support.
• Strong written communication skills with the ability to explain concepts clearly and concisely.
• Ability to handle multiple chat conversations simultaneously with accuracy and calm.
• Basic technical knowledge of software, login issues, system configuration, or device troubleshooting.
• Experience with CRM platforms, chat tools, or ticketing systems.
• Strong problem‑solving skills and the ability to work independently in a remote environment.

Preferred Qualifications

• Experience supporting technical or digital products.
• Familiarity with automation systems, industrial technologies, or engineering environments.
• Basic knowledge of cloud platforms or APIs is a plus.
• Understanding of IoT devices, digital monitoring, or remote systems.
• Awareness of cybersecurity and safe system usage.

Why Join Us?

• Fully remote position with flexible working hours.
• Work with global clients in marine technology and digital automation.
• Supportive, collaborative, and innovative team environment.
• Training and career development opportunities.
• Be part of meaningful technological advancements across marine and industrial sectors.