Technical Support Manager (L2) (m/f/d)

voize; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

30 vacation days plus birthday off

Germany Transport Ticket

Urban Sports Club membership

Access to learning platforms like Blinkist and Audible

Regular company off-sites

Zusammenfassung

voize in Berlin seeks a Technical Support Manager to drive technical implementations and enhance system integrations. In this role, you will troubleshoot complex issues across Windows and Linux environments, ensuring smooth operation of our healthcare tech platform.

The perfect candidate is an expert in system administration, integration, and communication, fluent in German with good English skills. Join voize to make a real impact in healthcare and enjoy flexible working hours and generous perks.

Qualifikationen

• Expert in Windows/Linux admin, networking, and integrations.
• Hands-on experience with Docker and virtualization.
• Fluent in German (C2) and good English skills.

Aufgaben

• Lead and coordinate technical implementations across customer environments.
• Own and optimize system integrations across Windows and Linux.
• Troubleshoot multi-layered issues for timely resolution.

Kenntnisse

Windows/Linux administration

Networking

Integrations (firewalls, APIs)

Troubleshooting

Documentation

Communication (German and English)

Tools

Docker

Web servers

Load balancing

Jobbeschreibung

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time – time to care, connect, and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Your Mission: Drive adoption & create long-term success!

As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into “aha!” moments for our customers. You’ll lead integrations, smooth out system hiccups, and keep our platform running smoothly. Every day brings new problems to solve, ideas to test, and opportunities to make a real impact in healthcare tech.

Your Daily Business – No two days are alike

• Lead and coordinate technical implementations and escalations across customer environments and internal teams
• Own and optimize system integrations across Windows and Linux environments
• Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces – ensuring timely resolution and clear communication
• Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization)
• Ensure thorough technical documentation, handoffs, and post‑incident reviews to strengthen team knowledge and prevent recurrence
• Identify recurring technical challenges and proactively collaborate with Product and Engineering on long‑term solutions

Your Skillset – What you bring to the table

• Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs).
• Hands‑on with Docker, virtualization, web servers, and load balancing.
• Sharp troubleshooter across infrastructure, APIs, and complex multi‑layered systems.
• Strong communicator who turns technical detail into clear, actionable insights.
• Proactive, ownership‑driven team player who documents, mentors, and solves before issues become critical.
• Fluent in German (C2), to explain complex issues to our clients effectively, with good English skills for internal communications.

Growing together – what you can expect at voize

• Fast‑growing startup where you tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care.
• Open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany.
• Become a co‑creator of our success with stock options.
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off‑sites, and access to learning platforms such as Blinkist and Audible.
• Flexible working hours and a good hybrid set‑up.