Lead Service Management ERP

PUMA; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

PUMA is seeking a Lead Application Service Management professional to oversee external AMS providers and ensure stable, compliant ERP operations. You will coordinate incidents, changes, and performance reviews with internal stakeholders and vendors.

Key responsibilities include managing invoices, budgets, and contract obligations, while driving automation and continuous improvement across the AMS processes using tools like SAP Solution Manager, SAP Cloud ALM, and Jira Service Management.

Qualifikationen

• Degree in Computer Science, Information Systems, or a comparable qualification.
• Several years of experience in IT Service Management or Application Operations.
• Proven experience in vendor management and managing external service providers.
• Strong knowledge of ITIL or similar frameworks.
• Experience with budget, cost control, and contract management.
• Strong communication and negotiation skills.
• High level of ownership and accountability.
• Analytical thinking and structured working style.
• Strong problem-solving and conflict management skills.
• Team-oriented mindset with excellent stakeholder management abilities.
• Fluent English is mandatory; German or other regional languages are a strong asset.

Aufgaben

• Manage and develop external service providers within the Application Management domain.
• Act as the central interface between internal stakeholders and external partners.
• Ensure compliance with SLAs, KPIs, and contractual obligations.
• Support vendor selection processes (RFPs, contract negotiations).
• Review and approve vendor invoices in line with contracts and budgets.
• Align with Finance on discrepancies and monitor costs and forecasts.
• Coordinate incidents, service requests, changes, and AMS tooling.

Kenntnisse

Vendor management

ITIL

Budget control

Contract management

Stakeholder management

Negotiation

Analytical thinking

Ownership

Problem solving

English fluent

Team collaboration

Ausbildung

Bachelor's degree in Computer Science / Information Systems

Tools

SAP Solution Manager

SAP Cloud ALM

Jira Service Management

Jobbeschreibung

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

YOUR MISSION

As a Lead Application Service Management, you are responsible for managing and developing external service providers within the Application Management domain. You act as the central interface between internal stakeholders and external partners, ensuring compliance with service levels, budgets, and contractual agreements.

Vendor Management

• Manage and develop relationships with external service providers and vendors

• Build and maintain long-term strategic partnerships

• Conduct regular service reviews and performance assessments

• Ensure compliance with SLAs, KPIs, and contractual obligations

• Support vendor selection processes (RFPs, contract negotiations).

Invoice Approval Management

• Review and approve vendor invoices in line with contractual agreements

• Ensure cost transparency and adherence to budgets

• Align with Finance on discrepancies

• Drive and align continuous improvement of invoice approval processes with Invoice Application Management Team

• Track and monitor ongoing costs and forecasts in close alignment with the budget owners.

Application Management Support

• Manage external partners responsible for ERP application operations and support

• Coordinate incidents, service requests, and change activities

• Manage and improve tools @PUMA supporting the Application Management Service process (e.g. SAP Solution Manager, SAP Cloud ALM, Jira Service Management)

• Control, drive and monitor the external AMS partner and make sure that SLA’s are always met

• Ensure stable and efficient application operations

• Promote automation, standardization, and continuous improvement

• Handle escalations and critical service issues.

YOUR TALENT

• Degree in Computer Science, Information Systems, or a comparable qualification

• Several years of experience in IT Service Management or Application Operations

• Proven experience in vendor management and managing external service providers

• Strong knowledge of ITIL or similar frameworks

• Experience with budget, cost control, and contract management

• Strong communication and negotiation skills

• High level of ownership and accountability

• Analytical thinking and structured working style

• Strong problem-solving and conflict management skills

• Team-oriented mindset with excellent stakeholder management abilities

• Fluent Englishis mandatory (Puma’s corporate language); German or other regional languages are a strong asset.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,

gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at

PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal

opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000

employees worldwide.