Lead Product Manager, User Platform Berlin, Germany

GetYourGuide Global Services GmbH; Berlin; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Growth budget

Remote work 30 days/yr

Hybrid with in-office week structure (

Team events & company-wide events

Transport & fitness budget

Activity discounts

Language reimbursement

Health & wellness benefits

Job summary

GetYourGuide Global Services GmbH is seeking a Lead Product Manager to own the traveler context platform from vision to execution. You will collaborate with Engineering, Data Science, and Analytics to define identity resolution, embeddings, and serving architecture, and you will shape the early strategy for a zero-to-one product.

You will work across Growth, Retention, Search, Care and Supply, balancing depth for individual teams with breadth for the platform.

Qualifications

• 6+ years of professional product management experience, including leadership or platform products.
• Ownership of a product area used by multiple internal teams with strategy and KPI definition.
• Strong data literacy and ability to work with data scientists and analysts.
• Working understanding of the ML lifecycle and analytics vs heuristics.
• Experience aligning many stakeholders, including senior leadership, with guiding principles.
• Excellent written and verbal English communication.

Responsibilities

• Own a 12+ month vision and strategy for the traveler context domain; define success and sequence the roadmap.
• Break an open-ended platform problem into a phased plan and make confident calls with incomplete information.
• Prioritize a few use cases that prove the platform; explicitly decide what not to build.
• Collaborate with Growth, Retention, Search, Care and Supply teams; manage dependencies and handoffs.
• Communicate the platform's value across engineers to executives; drive adoption.
• Set the technical bar and work with data scientists/engineers on identity resolution and embedding design.
• Design experiments to validate the shared representation against localized copies.
• Represent users and internal customers; coach others on building platform products.

Skills

Product management

Data literacy

Cross-team leadership

Machine learning awareness

Stakeholder alignment

English communication

Job description

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

GetYourGuide knows a great deal about every traveler, and almost none of it is usable today. Identity, booking history, browsing behavior, care conversations, preferences and predictions sit in separate systems, in different shapes, so every team that wants to act on what we know rebuilds its own partial version of it. The User Platform team is building the traveler context layer: resolving who someone is across devices and sessions, and turning scattered signals into a shared, interpretable and predictive understanding that every team can build on. We start with travelers, because that is where the leverage is, and the layer is designed to extend to our other users over time.

Your mission

As a Lead Product Manager, you will own the vision and strategy for a new platform at GetYourGuide, and you will be the first product manager on the team that builds it. Working with an Engineering Manager, engineers, an embedded data scientist and an analyst, you will define what the traveler context layer holds, how it is served, and which problems it solves first. This is a genuine zero to one: the identity model, the semantic memory that both humans and LLMs can read, the forward-looking predictions on top of it, and the self-serve interfaces that make it usable are all still to be designed.

The work is equal parts product craft and demand creation. Our consumers are other teams: search and ranking, lifecycle and paid channels, customer care, and the traveler experience itself. Their need is real and widely felt, but they struggle to define what would really solve their problems.

We are looking for a product leader who is fluent in data and machine learning without needing to be a data scientist, who is comfortable when the scope of a domain is still being drawn, and who wants to build the foundation that personalization at GetYourGuide will run on for years.

What You'll Do

• Ownership: Develop and own a 12+ month vision and strategy for the traveler context domain, define how we win in it, and take full responsibility for the outcomes. Identify where the non-incremental impact sits and sequence the roadmap to reach it.

• Ambiguity: Operate in a domain that is being defined as you build it. Break an open-ended platform problem into a phased, coherent plan, and make confident calls with incomplete information.

• Prioritization: Choose the few use cases that prove the platform, and be explicit about what we will not build. Balance the depth a single consumer wants against the breadth the platform needs, and sequence to maximise learning.

• Collaboration: Build trust with consuming teams across Growth, Retention, Search, Care and Supply, and negotiate the line between what we own and what they own. Proactively manage the dependencies and handoffs that keep the strategy executable.

• Communication and adoption: Make the platform legible to the rest of the company, from engineers to executives. Create demand where none exists yet by showing teams what becomes possible, then convert that into committed adoption.

• Technical fluency: Set the technical bar for the team and work credibly with data scientists and engineers on identity resolution, feature and embedding design, and serving architecture. Bring a clear point of view on when a heuristic beats a model, and on build versus buy versus partner.

• Experimentation: Validate the layer with real consumers and real traffic. Design the tests that show a shared representation outperforms the local copies teams build today.

• Leadership: Represent the interests of our users and our internal consumers at every level of the organization. Act with openness and transparency with your team, your peers and executive leadership, and coach others on the craft of building platform products

Your toolkit

• 6+ years of professional experience in product management, including at least 2 years at Lead level or with equivalent scope, and meaningful time spent on data, machine learning or platform products

• Demonstrated ownership of a product area whose users are other teams, such as an internal platform, an API or a data product, including strategy, KPI definition, goal setting and adoption, not only delivery

• Strong data literacy: comfortable querying and interpreting large datasets, designing experiments, and working day to day with data scientists and analysts

• A working understanding of the machine learning lifecycle and how it differs from software delivery, plus the judgment to know when analytics and good heuristics are the better answer

• A track record of building alignment across a large and varied set of stakeholders, including senior leadership, in a way that is consistent with our Guiding Principles

• Excellent written and verbal communication skills in English

• Bonus: experience with customer data platforms, identity resolution, segmentation or personalization systems

• Bonus: experience putting LLMs into production

• Bonus: experience in a marketplace or another two-sided platform

• Bonus: an engineering or analytics background

How we'll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development

• Work from anywhere in the world for 30 days per year

• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.

• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events

• Monthly transportation and fitness budget

• Discounts for you, your friends, and family on GetYourGuide activities

• Language reimbursement program

• Health and wellness benefits

And more…

The position you are applying for is placed at level 7.

We're an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.