Lead Business Analyst, Process & Automation (Berlin | remote)

Jackalope Digital LLC; Berlin; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jackalope Digital LLC in Berlin, Germany is seeking a Lead Business Analyst, Process & Automation to join our Capital and Payments team. You will own projects end to end, diagnose process frictions with data, and design improved flows, tooling, and automation that move key metrics.

AI is a default tool in our work, not a separate effort. This hands-on individual-contributor role requires coordinating with stakeholders, building requirements, and delivering measurable outcomes with ownership

Qualifikationen

• 7+ years in business analysis, process improvement, operations, implementation, or product operations.
• Track record leading complex cross-functional projects from problem definition through implementation and ongoing measurement.
• Strong analytical skills using data, queries, and dashboards to validate problems and prove outcomes.

Aufgaben

• Define end-to-end processes by mapping flows and handoffs to understand actual operations.
• Diagnose root causes, quantify where time, money, and customers are being lost.
• Design clear requirements, improved flows, and delivery plans; coordinate automation and data tooling.
• Lead testing, launch readiness, monitor impact, drive adoption, and hand ownership to teams.
• Explore AI agent use in operations with bounded multi-step workflows and evaluation methods.
• Collaborate with other teams to translate findings into business cases for longer-term solutions.

Kenntnisse

Business analysis

Process improvement

Cross-functional leadership

Data analytics

Jobbeschreibung

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place!

We're looking for a Lead Business Analyst, Process & Automation to join our Capital and Payments team. Process & Automation is a small team working across the operations behind payments, lending, underwriting, risk, and billing. We find operational friction, diagnose root causes, and build the process, data, tooling, and automation solutions that fix it.

You will own projects end to end: find where a process is failing or create toil, prove it with data, design something better, coordinate the build with stakeholders, and stay with it until the receiving team owns it and the numbers have moved. AI is a default tool in how we work rather than a separate initiative.

This is a hands-on individual-contributor role with full ownership of your projects.

What you'll be doing:

• Define: map end-to-end flows, trace handoffs, and understand how a process actually runs rather than how it is documented.

• Diagnose: separate root causes from symptoms and quantify where time, money, and customers are being lost.

• Design: turn what you find into clear requirements, better flows, and delivery plans with measurable success criteria, then build or coordinate the automation, tooling, data, and controls they depend on.

• Instrument: lead testing and launch readiness, track impact against agreed measures, drive adoption, and hand ownership back to the team that owns the outcome.

• Establish how we use AI agents in operations: identify where they create real leverage, then design, test, and deploy them for bounded, multi-step workflows, including the evaluation methods that prove they work.

• Partner with teams outside operations whose work affects these outcomes, and turn operational findings into business cases that help Product and Technology prioritize longer-term solutions.

What you need to bring:

We're looking for a candidate who has experience with the following:

• 7+ years in business analysis, process improvement, operations, implementation, or product operations.

• A track record leading complex cross-functional projects from problem definition through implementation and ongoing measurement.

• Strong analytical skills - you use data, queries, and dashboards to validate problems and prove outcomes, not only to report on them.