Launch Your International Career | German Customer Service Role + Relocation Support

FH Collective Academy; Dortmund; Hybrid; EUR 13.000 - 17.000; Vollzeit

Benefits dieser Stelle

Relocation package (EU)

Flight ticket (EU)

Hotel accommodation on arrival

Airport pickup service

Zusammenfassung

FH Collective Academy invites you to join its German Customer Service team supporting users across Europe. This role offers relocation to Greece with on-site or remote options within Greece.

You will deliver empathetic support in German, handle inquiries, and collaborate with international teams. Relocation is provided, and the role includes a competitive salary paid across 14 monthly salaries.

Qualifikationen

• German language proficiency at C1 level or above.
• Good command of English.
• Excellent communication and problem-solving skills.
• Empathy, adaptability and cultural awareness.
• Customer service experience is advantageous.

Aufgaben

• Provide timely, empathetic German-language customer support across platforms.
• Resolve inquiries and issues with a focus on user satisfaction.
• Develop expertise in platform tools, systems, and workflows.
• Identify trends and share insights to improve user experience.
• Collaborate effectively within an international team.

Kenntnisse

German (C1+)

English (B2+)

Communication

Empathy & Adaptability

Cross-cultural awareness

Customer service

Jobbeschreibung

Launch Your International Career | German Customer Service Role + Relocation Support

Job Openings Launch Your International Career | German Customer Service Role + Relocation Support

About the job Launch Your International Career | German Customer Service Role + Relocation Support

Are you ready to take your career international and join a global, purpose-driven environment?

We are currently seeking German-speaking Customer Service Specialists to join an international team based in Greece, with both on-site and remote (within Greece) options available, supported by a comprehensive relocation package.

This is a unique opportunity to build an international career while contributing to a safer and more seamless digital experience for users worldwide.

Your Role

In this position, you will:

• Deliver high-quality, empathetic support to users across digital platforms
• Review and moderate content in line with internal policies and community standards
• Develop expertise in platform tools, systems, and workflows
• Identify trends and provide insights to improve user experience
• Collaborate effectively within a diverse, international team

Work Model & Conditions

We offer flexible working options depending on project needs and location:

• Work Model: On-site (Athens) or Remote (within Greece)
• Schedule: Monday to Friday (with occasional weekend shifts depending on project)
• Working Hours: Either standard business hours or rotational shifts covering 24/7 operations
• Salary Range: €1,129 – €1,500 gross/month (depending on role, shift structure, and work model & paid over 14 salaries annually)

Additional Information:

• Candidates relocating will be initially based in Athens
• Remote work is available from anywhere within Greece after relocation or for locally based candidates

Relocation Package (EU Candidates)

To support your move, we provide:

• Flight ticket (within the EU)
• 2 weeks of hotel accommodation upon arrival
• Airport pickup service

What We Offer

• Competitive salary and performance-based bonus opportunities
• A structured and supportive international work environment
• Career growth in customer experience, digital operations, and communication
• Exposure to global teams and cross-cultural collaboration
• Long-term development opportunities within a stable organisation

What We're Looking For

• Fluent German (C1 level or above)
• Good command of English
• Strong communication and problem-solving skills
• Empathy, adaptability, and cultural awareness
• Previous customer service experience is an advantage
• Willingness to relocate or already based in Greece

Start Your International Career

Whether you are looking to relocate, gain international experience, or work remotely within Greece, this opportunity offers a strong foundation for long-term career growth.