Launch Your International Career | German Customer Service Role + Relocation Support

FH Collective Academy; Berlin; Hybrid; EUR 13.000 - 17.000; Vollzeit

Benefits dieser Stelle

Relocation package

Flight ticket (EU)

Hotel accommodation upon arrival

Airport pickup service

Remote work within Greece

Zusammenfassung

FH Collective Academy is seeking German-speaking Customer Service Specialists to join an international team. The role offers relocation support and a mix of on-site in Athens or remote work within Greece.

You will deliver high-quality user support in German and English, review content, and collaborate with diverse global colleagues, with a standard Monday-Friday schedule and 24/7 coverage considerations.

Qualifikationen

• Fluent German (C1 level or above) is required.
• Good command of English is required.
• Strong communication and problem-solving skills are essential.
• Empathy, adaptability, and cultural awareness are valued.

Aufgaben

• Deliver high-quality, empathetic support to users across digital platforms
• Review and moderate content in line with internal policies and community standards
• Develop expertise in platform tools, systems, and workflows
• Identify trends and provide insights to improve user experience
• Collaborate effectively within a diverse, international team

Kenntnisse

German language (C1+)

English proficiency

Communication skills

Problem solving

Empathy & adaptability

Jobbeschreibung

Launch Your International Career | German Customer Service Role + Relocation Support

Job Openings Launch Your International Career | German Customer Service Role + Relocation Support

About the job Launch Your International Career | German Customer Service Role + Relocation Support

Are you ready to take your career international and join a global, purpose-driven environment?

We are currently seeking German-speaking Customer Service Specialists to join an international team based in Greece, with both on-site and remote (within Greece) options available, supported by a comprehensive relocation package.

This is a unique opportunity to build an international career while contributing to a safer and more seamless digital experience for users worldwide.

Your Role

In this position, you will:

• Deliver high-quality, empathetic support to users across digital platforms
• Review and moderate content in line with internal policies and community standards
• Develop expertise in platform tools, systems, and workflows
• Identify trends and provide insights to improve user experience
• Collaborate effectively within a diverse, international team

Work Model & Conditions

We offer flexible working options depending on project needs and location:

• Work Model: On-site (Athens) or Remote (within Greece)
• Schedule: Monday to Friday (with occasional weekend shifts depending on project)
• Working Hours: Either standard business hours or rotational shifts covering 24/7 operations
• Salary Range: €1,129 – €1,500 gross/month (depending on role, shift structure, and work model & paid over 14 salaries annually)

Additional Information:

• Candidates relocating will be initially based in Athens
• Remote work is available from anywhere within Greece after relocation or for locally based candidates

Relocation Package (EU Candidates)

To support your move, we provide:

• Flight ticket (within the EU)
• 2 weeks of hotel accommodation upon arrival
• Airport pickup service

What We Offer

• Competitive salary and performance-based bonus opportunities
• A structured and supportive international work environment
• Career growth in customer experience, digital operations, and communication
• Exposure to global teams and cross-cultural collaboration
• Long-term development opportunities within a stable organisation

What We're Looking For

• Fluent German (C1 level or above)
• Good command of English
• Strong communication and problem-solving skills
• Empathy, adaptability, and cultural awareness
• Previous customer service experience is an advantage
• Willingness to relocate or already based in Greece

Start Your International Career

Whether you are looking to relocate, gain international experience, or work remotely within Greece, this opportunity offers a strong foundation for long-term career growth.