Korean Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Deutschland; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Training program

Health insurance

Relocation package

Performance bonus

International work culture

Job summary

Mercier Consultancy Group is seeking a Korean Speaking Support Specialist to join our customer support team in Sofia, Bulgaria. You will act as the main point of contact for Korean-speaking clients, handling inquiries, updating CRM records, and collaborating with the international team to optimize support workflows.

The role requires native Korean, strong English, and an on-site presence in Sofia. We offer training, health benefits, relocation support, and a performance-based monthly salary.

Qualifications

• Native or fluent Korean (spoken and written) required.
• EU passport or Bulgarian work authorization required.
• Experience in professional Customer Support Services preferred.
• Strong English for internal communications.
• Excellent interpersonal and proactive problem-solving skills.
• On-site office in Sofia, Bulgaria.

Responsibilities

• Be the primary contact for Korean-speaking clients in customer support.
• Resolve inquiries through multiple channels to maintain satisfaction.
• Record client interactions in CRM and monitor metrics.
• Collaborate with international team and share best practices.
• Stay updated on product and policy changes to assist accurately.
• Help improve support protocols and customer journey.
• Meet and exceed performance targets and KPIs.

Skills

Korean language

English proficiency

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and world-class companies, consistently setting the gold standard for executive and specialized recruitment.

Korean Speaking Support Specialist

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and world-class companies, consistently setting the gold standard for executive and specialized recruitment.

Job Overview

We are currently seeking a talented professional for a Korean Speaking Support Specialist position in Bulgaria, based in the vibrant capital of Sofia. This is a premier role within the Customer Support Services industry, designed for a candidate who is passionate about delivering exceptional client experiences and looking to elevate their career through one of our exclusive Korean-speaking jobs.

Key Responsibilities

• Act as the primary point of contact for Korean-speaking clients, providing high-level support within the Customer Support Services sector
• Resolve complex inquiries through various channels, ensuring customer satisfaction and brand loyalty
• Maintain accurate records of client interactions in our internal CRM systems to track performance metrics
• Collaborate with international team members to share best practices and optimize support workflows
• Stay updated on product developments and company policies to provide precise and professional assistance
• Contribute to the continuous improvement of support protocols to enhance the overall customer journey
• Drive positive outcomes by meeting and exceeding established performance targets and KPIs

Requirements

• Native or fluent Korean (spoken and written) is mandatory for this role
• Valid EU passport or appropriate work authorization for Bulgaria
• Previous experience in a professional Customer Support Services environment is highly valued
• Strong command of English for internal company communication
• Excellent interpersonal skills and a proactive, problem-solving mindset
• Ability to thrive in an on-site office environment located in Sofia

Benefits

• Competitive Monthly Salary with regular performance reviews
• Fully Paid Training programs to ensure your success in the Customer Support Services industry
• Comprehensive Health Insurance and additional wellness benefits
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your smooth transition to Bulgaria
• Attractive Monthly Performance Bonus to reward your dedication and results
• A dynamic, international work culture in one of the most exciting hubs for jobs in Bulgaria
• And Much More..

Life in Bulgaria

Choosing to accept this Korean Speaking Support Specialist position in Bulgaria offers you more than just a career step; it invites you to experience a unique blend of history, modern urban living, and breathtaking nature. Bulgaria is a hidden gem in Europe, offering a warm climate, a rich culinary heritage, and an incredibly affordable cost of living that allows for a high quality of life. As you settle into Sofia, you will find that living in Bulgaria provides a perfect balance between professional ambition and personal exploration.

With its robust job market, Bulgaria has become a premier destination for global talent seeking international exposure. Whether you are exploring the mountainous landscapes or enjoying the vibrant social scene of the capital, working in Bulgaria ensures you gain invaluable experience while living in a country that is welcoming, diverse, and rapidly growing. We are proud to offer this opportunity among our top-tier jobs in Bulgaria and look forward to welcoming you to the team.