Key Account Manager

Kaizen Gaming; München; Remote; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Kaizen Gaming in Germany is seeking a dedicated Key Account Manager to lead a high-value customer portfolio with a focus on the German market. This fully remote role includes regular in-person meetings 2–3 times per month with top customers to strengthen relationships and drive growth.

You will work closely with Compliance and Support teams to ensure a secure, premium player experience, while travel to events may be required.

Qualifikationen

• Native-level German with excellent English
• Experience in a customer-facing role, preferably in account management
• Experience in iGaming is a strong plus
• Strong interpersonal skills and ability to build trust quickly
• Excellent organizational skills and ability to manage multiple priorities
• Commercial acumen with ROI mindset
• Proficiency in CRM tools and MS Office
• Proactive, hands-on and able to work independently in a fast-paced environment
• Passion for sports and German culture; willingness to travel as needed

Aufgaben

• Manage and grow a portfolio of high-value customers in Germany
• Serve as main contact for Key Accounts across multiple channels
• Meet Key Accounts in person 2–3 times per month for relationship and events
• Monitor customer performance and deliver rewards in line with compliance
• Plan and host local and international events in collaboration with teams
• Execute targeted campaigns based on customer lifecycle stages
• Maintain detailed customer profiles and analyze playing behaviors
• Provide feedback to product and service teams to improve experiences
• Ensure Responsible Gambling and compliance communications are executed

Kenntnisse

Native German

English Fluency

Customer-facing

Account management

IGaming experience

Tools

CRM tools

Microsoft Office

Jobbeschreibung

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there's no average day for you. Ready to Press Play on Potential?

Let's start with the role

We're looking for a dedicated and passionate Key Account Manager to join our international team and take ownership of our high-value customer portfolio in Germany. This fully remote role is ideal for someone based in the broader Munich area, as it includes regular in-person meetings and events (2–3 per month) with top-tier customers.

You'll combine strategic thinking with exceptional customer service to deliver personalized, world-class experiences, driving loyalty and sustainable business growth. A strong passion for sports and local culture, combined with flexibility to travel, is key to succeeding in this role.

As a Key Account Manager, you will:

• Manage and grow a portfolio of high-value customers, building strong personal relationships that drive loyalty, retention, and long-term value.
• Serve as the main point of contact for Key Accounts across multiple channels, providing proactive, responsive, and top-tier support—even outside regular office hours when necessary.
• Meet in person with Key customers a minimum of 2–3 times per month to strengthen relationships, deliver white-glove service, and support local events or campaigns.
• Monitor customer performance and deliver rewards (online or offline) in a timely and personalized manner, aligned with business and compliance requirements.
• Strategically plan and host local and international events (e.g., sports, concerts, hospitality experiences), in collaboration with Hospitality and Sponsorship teams.
• Execute targeted campaigns based on customer lifecycle stage (new, churning, returning, etc.) and track/report results.
• Maintain in-depth customer profiles, understanding playing behaviors, preferences, and concerns to shape personalized service strategies.
• Monitor market trends and local preferences to identify opportunities and inform internal strategy.
• Provide actionable feedback to internal teams by representing the voice of the customer and contributing to product and service innovation.
• Ensure all Responsible Gambling and Compliance communications are executed appropriately (e.g., affordability reviews, health checks).
• Collaborate with cross-functional teams (Compliance, Ethics, Customer Support) to ensure a secure, sustainable player environment.

What You’ll Bring

• Native-level German speaker, with excellent command of English.
• Based in Germany, preferably in the Munich area, with flexibility for a minimum of 2–3 in-person meetings or events per month, as planned.
• Experience in a customer-facing role, ideally in account management or a similar function. Experience in iGaming is a strong plus.
• Strong interpersonal skills, with the ability to build trust and rapport quickly.
• Excellent organizational and planning abilities, with strong attention to detail and the ability to manage multiple priorities.
• Commercial acumen and an analytical mindset, including an understanding of ROI and key performance metrics.
• Proficiency in Microsoft Office and CRM tools.
• A proactive, hands-on approach and the ability to work independently in a fast-paced environment.
• Passion for sports and a deep understanding of German cultural and entertainment trends.
• A collaborative, team-oriented mindset with a high sense of responsibility and professionalism.
• Willingness to travel and occasionally work outside of standard business hours to meet customer needs.

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.