(Junior) Professional - STACKIT Customer Operation Expert (m/w/d) - Database (m/w/d)

Schwarz Digits; Friedrichshall; Remote; EUR 70,000 - 98,000; Full time

Job summary

Schwarz Digits is building the digital foundation for Europe’s sovereignty and runs IT infrastructures for major retail brands. The role focuses on database administration, cloud-based DBaaS support, and proactive performance monitoring within an agile, service-oriented team.

You will act as SME for key databases, bridge between owners and product teams, and ensure SLAs while supporting cloud-native deployments and observability through Prometheus and Grafana.

Qualifications

• Degree in CS/IT with solid DB admin experience.
• Deep technical expertise in at least one primary database tech and willingness to support others.
• Solid understanding of ITSM workflows and SLAs.

Responsibilities

• Act as SME for one primary database product and resolve tickets across supported engines.
• Bridge between ticket owners and core DB product teams for escalations and service requests.
• Ensure SLA compliance with rapid reaction and efficient resolutions.
• Troubleshoot managed DBaaS in cloud environments (e.g., cloud-native DB ops).
• Operate databases (PostgreSQL, MariaDB, Redis, MongoDB, SQL) with tools/APIs.
• Monitor health, analyze connections, and troubleshoot performance with observability stacks.

Skills

Database administration

IT support

Cloud computing

ITSM

Monitoring & observability

English communication

Team collaboration

Education

Bachelor's degree in Computer Science or IT

Tools

CLI

REST APIs

Prometheus

Grafana

Cloud Foundry

Containers

Job description

Introduction text

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

Your Tasks

• You act as the dedicated Subject Matter Expert (SME) for one primary database product while independently resolving general tickets across all supported database engines.
• You serve as the technical bridge between standard ticket owners and core DB Product teams to manage complex escalations and specialized service requests.You ensure strict SLA compliance by maintaining rapid reaction times and efficient net resolution times for all incoming database support issues.
• You support and troubleshoot managed database services (DBaaS) hosted within a cloud environment, resolving customer issues related to cloud-native database operations (e.g., STACKIT PostgreSQL FLEX).
• You operate database systems (e.g., PostgreSQL, MariaDB, Redis, MongoDB, SQL), tools (CLI, Rest APIs, etc.) and have had initial exposure to Cloud Foundry & Containers Infrastructure. You use your knowledge to provide customers with optimal solutions.
• You monitor database health proactively, analyze active connections, and troubleshoot performance bottlenecks using modern observability stacks (e.g., Prometheus, Grafana).
• You actively participate in the team's agile operational routines, including daily queue triage, incident root cause analysis (RCA), and cross-training workshops.

Your Profile

• You have successfully completed a degree in computer science, information technology, or a comparable technical education with solid professional experience in database administration or IT support.
• You possess deep technical expertise in at least one primary database technology (PostgreSQL, MariaDB, MSSQL, MongoDB, or Redis) and a strong willingness to support secondary engines.
• You have a solid understanding of cloud computing concepts and practical experience troubleshooting managed database services, understanding the operational differences between traditional on-premise and cloud deployments.
• You have a solid understanding of IT Service Management (ITSM) workflows, ticket lifecycles, and managing operational priorities based on strict SLAs.
• You have practical experience with database monitoring, telemetry analysis, and proactive troubleshooting to reduce reactive ticket volumes.
• You possess strong communication skills to translate complex technical concepts between product developers and frontline support, paired with a highly independent and solution-oriented working style.
• You possess excellent English skills and are able to explain complex matters in a clear, service-oriented manner. Proficiency in additional languages is an asset.