Junior IT Specialist - Hosting

Hamilton Barnes Associates Limited; Darmstadt; Vor Ort; EUR 60.000; Vollzeit

Zusammenfassung

A global data centre provider in Germany is seeking an IT Support Specialist to ensure the smooth operation of IT systems and networks. Responsibilities include providing 2nd line support, managing service requests, and collaborating on infrastructure improvements. Ideal candidates should have 2-3 years of relevant experience and a solid understanding of networking and security principles. This role offers a salary of €60,000.

Qualifikationen

• 2–3 years of experience in IT support, systems administration, or network operations.
• Understanding of networking concepts like TCP/IP, VLANs, and routing/switching.
• Familiarity with IT security and monitoring tools.

Aufgaben

• Support daily operations, monitoring, and maintenance of IT and network systems.
• Manage incidents and service requests through internal ticketing tools.
• Provide 2nd line support for infrastructure and security issues.

Kenntnisse

IT support experience

Networking concepts

IT security awareness

Ticketing systems familiarity

Server environments troubleshooting

Communication skills

Problem-solving ability

Jobbeschreibung

Ready to build lasting partnerships that power data centre excellence?

Join a data centre and digital infrastructure provider recognised for delivering secure, sustainable, and high-performance colocation and connectivity services. With a focus on reliability, innovation, and client success, the organisation continues to support enterprises in achieving operational efficiency and digital growth.

Empower clients to succeed in a connected world. Apply now!

Responsibilities

• Support the daily operation, monitoring, and maintenance of IT and network systems.
• Manage incidents and service requests through internal ticketing tools, ensuring timely and accurate resolution.
• Provide 2nd line support for infrastructure, security, and connectivity-related issues.
• Assist with configuration, patching, and updates of network and security devices.
• Monitor system performance, availability, and alerts; escalated as required.
• Support vulnerability scans, reporting, and follow-up on remediation actions.
• Help maintain up-to-date documentation of systems, networks, and processes.
• Collaborate with senior engineers on infrastructure improvement and automation projects.
• Participate in change, incident, and problem management activities.
• Work occasionally in an on-call capacity (rotational) to ensure uptime.

Skills / Must have

• 2–3 years of experience in IT support, systems administration, or network operations.
• Basic understanding of networking concepts (TCP/IP, VLANs, routing/switching).
• Exposure to IT security, monitoring tools, or vulnerability management platforms.
• Familiarity with ticketing and ITSM systems (e.g. ServiceNow, Jira, or similar).
• Understanding of Windows/Linux server environments and basic troubleshooting.
• Strong communication and problem-solving skills with a customer-first mindset.

Salary

• €60,000