(Junior) Customer Service Specialist (m/f/d) - Dutch-German

home24 SE; Berlin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Up to 30 days paid vacation

Subsidised public transportation ticket

Employee discounts at partner organizations

Job summary

A leading furniture company in Berlin is looking for a (Junior) Customer Service Specialist who speaks fluent Dutch and German. In this role, you will support customers via phone and email, providing a personalized experience. The company offers a hybrid work model, various benefits, and a great opportunity for growth within a motivated team.

Qualifications

• Fluent in Dutch and German (at least B2 level) is necessary.
• Strong communication skills and customer-oriented mindset are essential.
• Some initial experience in customer service is preferred.

Responsibilities

• Be the first point of contact for Dutch and German-speaking customers.
• Support customers with inquiries via phone and email.
• Process orders and provide delivery information.

Skills

Fluent Dutch

Fluent German (B2 level)

Strong communication skills

Customer-oriented mindset

Job description

Are you passionate about the furniture industry and dedicated to customer service? Do you never stop striving for improvement? Do you want to provide our customers with the best possible service at all times and love being part of a team? Then join us and apply now for our Berlin location as:

(Junior) Customer Service Specialist (m/f/d) Dutch - German

Your Responsibilities

• You are the first point of contact for our Dutch-and German-speaking customers
• You support our customers with their inquiries via phone and/or email
• You inspire our customers through active and personalized advice on our product portfolio
• You are responsible for both front-office and administrative back-office tasks such as processing orders, providing delivery information, and handling customer claims
• You work in a quality- and solution-oriented manner with various home24 departments and external partners (e.g. warehouse, carriers, suppliers) to find the best possible solutions for our customers
• You make use of the latest technologies, such as AI and modern customer service tools

Your Profile

We believe that your personality matters more than your previous experience! That’s why career changers (e.g. from retail, hospitality, or the restaurant industry) are also very welcome to join us.

• You speak fluent Dutch and German (at least B2 level)
• You stand out through your strong communication skills and customer-oriented mindset
• You already have an affinity for our online and product world and a genuine interest in e-commerce
• You have gained some initial experience in dealing with customers and are confident using a computer
• You are a true team player and thrive when working on shared projects

What we offer you

Your impact

• The chance to make an impact in a highly motivated team of professionals
• An open-minded culture ready to incorporate new and creative ideas

Your growth

• Extensive learning opportunities from our home24 academy and external partners
• Room for growth and development within your role through regular feedback rounds

Your path

• Hybrid working model: you have the flexibility to work from home on Wednesdays and Fridays in our standard working mode. We are in the office together Mondays, Tuesdays and Thursdays
• The possibility to work up to two months per year within Germany or from an EU country
• Up to 30 days paid vacation each year to unwind and recharge
• City mobility with a subsidised public transportation ticket and our eco‑friendly bike leasing program #ridinghome

Your second home

• International campus in the heart of Berlin featuring drive‑in bicycle garage, outdoor space and lounge areas, fitness facilities, parent and multi‑faith rooms close to the Berlin S-Bahn train station Landsberger Allee
• Company benefits including a pension scheme, 30 % off the home24 assortment, and employee discounts at partner organizations
• You want to learn more about our home24 company culture and what it is like to be a homie? Follow @teamhome24 on Instagram or check out our Linkedin page

If you want to become part of a thrilling success story – we are looking forward to your application. Please send us your application together with your salary expectations and the earliest possible starting date via our career site. Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24.

You can find all job offers on our career site.

home24 SE | Otto-Ostrowski-Straße 3 | 10249 Berlin | Contact: Nadine Scharf