IT Tooling & Process Associate / Atlassian Specialist (f/m/d)

GameDuell; Berlin; On-site; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

GameDuell in Berlin seeks an IT Tooling & Process Associate to bridge strategy and tech infra. You will develop, improve, and sustain internal tools and processes, collaborating with business and IT stakeholders to ensure compliant and efficient digital workflows.

You will translate requirements into technical plans, manage Atlassian Confluence/Jira, and maintain automation and knowledge bases while supporting AI strategy rollout.

Qualifications

• University degree in business informatics, digital business management, business administration and engineering, applied computer science, or similar.
• 2+ years of professional working experience as an IT Process Associate and Tooling Specialist.
• Expert knowledge in Atlassian Confluence and Jira with strong space, workflow, and permission management.
• High proficiency with Google Workspace, Slack, MS365, and AI/chatbot tools.
• Technical understanding of APIs, queries, and automation concepts; strong documentation skills.
• Fluent English is mandatory.

Responsibilities

• Collaborate on maintaining and extending existing processes and implementing new ones.
• Translate business requirements into technical plans and roadmaps, and support change management.
• Administer Atlassian products (Confluence, Jira) including complex workflows and space cleanup.
• Maintain no- or low-code automations within our tools stack.
• Support Knowledge Base cleanup and structure the Company Information Hub (Confluence, Google Workspace).
• Assist in rollout of AI strategy and manage resources, policies, and AI playgrounds.

Job description

As an IT Tooling & Process Associate you will actively help to shape an exciting area of our company and bridge the gap between organizational strategy and technical infrastructure by developing, improving, and maintaining our internal tools and processes . Together with the respective stakeholders from both business and IT you will be responsible for our collaboration stack and ensure our digital processes are compliant and efficient.

Our passion for creating games and our focus on providing a superior customer experience have made GameDuell one of the largest cross-platform gaming communities. Since 2003, more than 130 million players have played with us, and we offer a broad portfolio of over 40 casual online skill games.

Your tasks

• Collaborate on maintaining and extending existing processes as well as implementing new processes
• Translate business requirements into a technical plan/road map, implement it, and contribute to the change management
• Administer our Atlassian products (mainly Confluence and Jira) including bug fixes in complex workflows and clean-up (of unnecessary fields, workflows, and spaces)
• Maintain no- or low-code automations in our tools stack
• Support the Knowledge Base cleanup strategy by archiving outdated pages and ensuring the Company Information Hub remains structured (Confluence, Google Workspaces, etc.)
• Assist in the rollout of our AI Strategy and manage logistics (by updating resources in our knowledge pool, maintaining our usage policy framework and AI playgrounds, and scouting new tools and services)

Requirements

What we expect

• A successfully completed university degree in business informatics, digital business management, business administration and engineering, applied computer science, or similar
• 2+ years of professional working experience as an IT Process Associate and Tooling Specialist
• Expert knowledge in Atlassian products (mainly Confluence and Jira), including an excellent understanding of both configuring and structuring spaces, workflows, screens, permissions, etc.
• High proficiency with tools such as Google Workspace, Slack, MS365, Chatbot systems (ChatGPT, Gemini, Claude, etc.)
• Technical experience including common technical concepts (Query languages, API tokens, permissions, etc.), coding logics (e.g., if-then-else), and technical documentation
• Advanced structured thinking and focus on automation (extend capabilities by leveraging tools)
• Fluent English is mandatory

Ideally, you should also bring along

• Diplomatic assertiveness (to deal with busy stakeholders)
• Practical knowledge about translating vague or ambiguous requests into actionable tickets
• The ability to explain complex processes in a clear and engaging way
• Knowledge of German language is very welcome

Benefits

What we offer

• Flexible working hours, hybrid work model possible
• Interesting and challenging tasks in an exciting, team-oriented company with a flat hierarchy and international flair
• Working with passionate, knowledgeable, and experienced people where your opinion is highly valued
• Optimal professional development thanks to regular feedback meetings, psychological safety with an open culture of error, and access to Duolingo (online courses for 30 different languages)
• Meet-ups, networking events , family & friends BBQs, culture dinners, summer/winter party, Halloween party, gaming sessions, sports activities, yoga classes, etc. just to name a few - we host all of them with our own event team
• One of the best working spaces in Berlin : our well-situated office in Mitte! Includes a roof-top terrace and a lounge to enjoy a PlayStation, pool billiard table, darts, table tennis, and much more!
• We cover all kinds of drinks, breakfast, fruits, and much more (mainly organic, Fair Trade, and lots of vegan options)
• Co-contributions to a company pension scheme and supplementary company health insurance
• A secure job in a company that has been profitable since 2003
• Starting: We are excited to welcome you on board as soon as possible, full-time or part-time
• We are a company that actively lives sustainability as a core value and have our very own "Green Team", where you can directly participate in our many internal environmental and charity initiatives, make an impact, and actively implement ideas . As a games community, we take our social responsibility seriously. We are co‑founders of the "Leaders for Climate Action" and have committed ourselves to measuring, reducing, and taking responsibility for our corporate carbon footprint.
• When purchasing office and food supplies, we prioritize fair-trade, certified organic, and eco-labeled products
• We match your charity donations to eligible registered non-profit organizations
• Social responsibility begins with each of us. Our corporate culture is characterized by mutual trust and respect. Our open and international team welcomes and respects diversity