IT-Techniker

Infosys BPM; Regensburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global technology services firm is seeking an Onsite Support Engineer in Regensburg, Bavaria. This position involves providing maintenance and support for applications and OS, troubleshooting EUC devices, and delivering user training. Ideal candidates will have experience in customer-focused end-user support, proficiency in Windows 7, 10, and MS Office 365, along with strong German and English communication skills. Offers a permanent contract and training opportunities.

Leistungen

Permanent contract

Access to international training database

Transparent promotion opportunities

Relaxed team atmosphere

Opportunity to make international contacts

Aufgaben

• Provide maintenance and support for applications and operating systems.
• Gather diagnostic information and resolve issues with EUC devices.
• Investigate incidents affecting EUC devices and software.
• Monitor and address performance-related issues.
• Provide training and advice to users.
• Update documentation and define enhancements.
• Collaborate with colleagues and third-party support.

Kenntnisse

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

Windows 7 & 10 Support

Windows 10 and MS Office 365

EUC Activities

Incident & Asset Management

Communication Skills

German & English Proficiency

Jobbeschreibung

Role

Onsite Support Engineer

Location

Regensburg, Bavaria, Germany

Key responsibilities

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Requirements

• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products
• Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM)
• Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365
• Provide EUC activities as part of TAF scope under onsite services
• Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment
• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Great communication skills
• German & English language proficiency

We offer to the candidates

• Offer Permanent contract
• Use of the international training database, which always has the latest training available
• Transparent promotion opportunities
• Relaxed team atmosphere
• Opportunity to make international contacts