IT-Techniker

Infosys BPM; Bamberg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

An international IT service provider is seeking an Onsite Support Engineer in Bamberg, Germany. This role involves supporting applications and operating systems, resolving incidents for end-user computing devices, and providing user training. The ideal candidate has experience in customer-focused roles, proficiency in Windows 7 and 10 support, and strong communication skills in German and English. The company offers a permanent contract with training and promotion opportunities.

Leistungen

Permanent contract

International training database access

Transparent promotion opportunities

Relaxed team atmosphere

Opportunity to make international contacts

Qualifikationen

• Experience in a customer-focused end-user support function.
• Proficiency in incident resolution and problem-solving.
• Good knowledge of Microsoft’s product offerings.
• Experience supporting Windows 7 and 10 using SCCM.
• Demonstrable experience with Windows 10 and MS Office 365.
• Previous customer-focused support roles preferred.
• Great communication skills.
• Fluent in German and English.

Aufgaben

• Provide maintenance and support services for applications and operating systems.
• Gather diagnostic information, analyze problems, and resolve issues.
• Investigate and resolve incidents affecting EUC devices.
• Monitor and address performance related issues.
• Provide user training and advice.
• Create documentation and define enhancements.
• Collaborate with colleagues and vendors on support.

Kenntnisse

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

Windows 7 & 10 Support

Windows 10 and MS Office 365

Communication Skills

German & English Proficiency

Jobbeschreibung

Role: Onsite Support Engineer

Role Designation: Process Specialist

Location: Bamberg, Bavaria, Germany

Key responsibilities:

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Requirements:

• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
• Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
• Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365.
• Provide EUC activities as part of TAF scope under onsite services
• Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment
• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Great communication skills
• German & English language proficiency

We offer to the candidates:

• Offer Permanent contract.
• Use of the international training database, which always has the latest training available.
• Transparent promotion opportunities
• Relaxed team atmosphere
• Opportunity to make international contacts.

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