IT Support Technician (Site based, Location PHILIPPSBURG)

Maersk; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading logistics company in Frankfurt is seeking an IT Support Technician to provide onsite support for end-user devices and manage IT asset maintenance. The ideal candidate will have strong desktop support skills and a customer service mindset, with experience in managing hardware issues and providing IT support in a fast-paced environment. Proficiency in English and German is required for effective communication within the team.

Aufgaben

• Set up and maintain end-user hardware following SOPs.
• Provide 2nd and 3rd level IT support via ServiceNow.
• Coordinate with vendors for hardware issues.
• Manage incidents and support local IT projects.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at location.
• Participate in IT-related projects for support.
• Represent and promote IT services within the organization.

Kenntnisse

Strong 2nd level desktop support skills

Proficient with end-user devices

Experience with Wi-Fi/WLAN and video conferencing

Basic understanding of warehouse operations

Knowledge of ITSM tools

Strong customer service mindset

Excellent communication and time management

Good English and German skills

Tools

ServiceNow

Windows 10

Microsoft 365

Citrix

Jobbeschreibung

The IT Support Technician is primarily responsible for onsite support of end-user devices asset management and physical maintenance of IT equipment such as servers switches printers cabling video conferencing systems mobile devices handheld scanners wireless LAN warehouse tablets in-vehicle displays and label printers.

Key Responsibilities

• Set up and maintain end-user hardware (WiFi access points RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote / on-site support as needed including on-call availability.
• Represent and promote IT services within the organization.

Who we look for

• Strong 2nd level desktop support skills (Windows 10 VPN Citrix Microsoft 365)
• Proficient with end-user devices mobile device setup (iOS Android) and peripherals (printers scanners label printers)
• Experience with Wi‑Fi / WLAN video conferencing (Teams Rooms IP softphones Teams Live Events) and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers switches cabling) file / print services Active Directory and basic server / network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow) ITIL V3 Foundation certified and change / risk management awareness
• Strong customer service mindset problem‑solving ability and end‑to‑end issue ownership
• Excellent communication time management and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .