IT Support Technician

Fortis Hayes; Köln; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Fortis Hayes is seeking an IT professional for a long-term role in Cologne, working three days a week. The position requires advanced technical knowledge in computer systems, networking, and excellent customer service skills. Candidates should have relevant Certificatoins and be fluent in both German and English to provide effective support.

Leistungen

Systems and equipment provided including a PC and phone.

Qualifikationen

• Over 24 months of work experience in IT.
• Advanced knowledge in computer hardware and software applications.
• Fluency in German and English (written and verbal).

Aufgaben

• Ensure candidates present to customer staff and monitor service activity.
• Maintain high levels of service delivery.

Kenntnisse

Customer service skills

Problem resolution

Networking

VPN configurations

Ausbildung

A+ Certification

OEM certifications (Dell, HP, Lenovo, Lexmark, IBM)

CompTIA A+

MCITP

MOS

Tools

Microsoft Office

Ticketing software

Apple OS

Jobbeschreibung

Location: Cologne, Germany.

Start date:October 1st, 2025.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in German/Deutsche andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.