IT Support Specialist (m/f/d) Frankfurt

GWH Wohnungsgesellschaft mbH Hessen; Deutschland; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Profit sharing

Pension plan

30 days leave

Rail pass

Health days

Wellpass membership

Accommodation support

Zusammenfassung

GWH Wohnungsgesellschaft mbH Hessen in Frankfurt is seeking an IT Support Specialist (m/f/d) to join our team. You will provide technical advice and support to employees on IT applications, handle requests via Jira Service Management, and document issues in the ticket system.

The role includes onboarding/offboarding coordination and collaboration with HR and other IT teams. We expect several years in IT user support, strong knowledge of Microsoft environments (Windows, Microsoft 365, Teams) and

Qualifikationen

• Completed IT training or equivalent professional experience.
• Deep knowledge of Windows, Microsoft 365, Teams, and user/permission management with Active Directory and Entra ID.
• Experience with endpoint management (e.g., Microsoft Intune) and basic IT security/governance.
• Several years in IT user support and familiarity with ITIL practices.
• Experience with Atlassian Jira Service Desk and Confluence preferred.
• SAP user administration experience beneficial.

Aufgaben

• Providing technical advice and support to employees on IT application-related topics
• Handling IT requests and trouble tickets via our ticket system (Jira Service Management) and by phone
• Analysis, prioritization, and troubleshooting of technical issues, including complete documentation in the ticket system
• Development and implementation of solutions via remote access, on-site, or collaboration with other IT departments
• Coordinating onboarding and offboarding in collaboration with HR and line departments (managing user accounts, access rights, and the issuance and return of IT hardware) as well as User and permission management in both Microsoft and SAP environments, as well as management of mobile devices (iOS) using MDM
• Inventory and order management for hardware and software, as well as the maintenance and implementation of IT asset management (inventory, lifecycle management)
• Equipping the workstations in the company and ensuring the functionality of the hardware and software components used
• Management and coordination of external IT service providers, as well as active participation in IT infrastructure projects

Kenntnisse

IT user support

Active Directory

Entra ID

Microsoft 365

Endpoint management

Ausbildung

IT training certificate or equivalent

ITIL knowledge

Tools

Jira Service Management

Confluence

MS Intune

SAP user administration

Jobbeschreibung

As a subsidiary of Helaba , GWH—along with GWH Bauprojekte GmbH , GWH Digital GmbH , GWH WertInvest GmbH , GGM Gesellschaft für Gebäude-Management mbH , Systeno GmbH , and GWH WohnWerk GmbH —is among the major players in the real estate industry. Our core business is providing people with spaces to live. With our approximately 650 employees, we manage a total of 50,000 apartments for all age groups at fair prices. To strengthen our team, we are looking for an IT Support Specialist (m/f/d) who enjoys working as part of a team to start as soon as possible. You can look forward to an open corporate culture at a stable employer, innovative projects, and a work-life balance that opens up entirely new possibilities for your career.

Frankfurt | Full-time | Permanent

• Providing technical advice and support to employees on IT application-related topics
• Handling IT requests and trouble tickets via our ticket system (Jira Service Management) and by phone
• Analysis, prioritization, and troubleshooting of technical issues, including complete documentation in the ticket system
• Development and implementation of solutions via remote access, on‑site, or through collaboration with other IT departments
• Coordinating onboarding and offboarding in collaboration with HR and line departments (managing user accounts, access rights, and the issuance and return of IT hardware) as well as User and permission management in both Microsoft and SAP environments, as well as management of mobile devices (iOS) using MDM
• Inventory and order management for hardware and software, as well as the maintenance and implementation of IT asset management (inventory, lifecycle management)
• Equipping the workstations in the company and ensuring the functionality of the hardware and software components used
• Management and coordination of external IT service providers, as well as active participation in IT infrastructure projects
• Successfully completed IT training, e.g. in the field of IT systems integration or comparable professional experience
• In-depth knowledge of Microsoft environments (Windows, Microsoft 365, Teams) as well as user and permission management with Active Directory and Entra ID
• Ideally, experience in endpoint management—for example, with Microsoft Intune—as well as a basic understanding of IT security and governance
• Several years of experience in IT user support is preferred, as well as a good understanding of the workflows at the User Service Desk
• Ideally, experience with Atlassian products (Jira Service Desk, Confluence)
• Experience in SAP user administration, as well as knowledge of standards and best practices such as ITIL, is also advantageous
• Quick comprehension as well as independent, responsible, conscientious and results‑oriented way of working and ability to work in a team
• Modern working environment: virtual teamwork, state‑of‑the‑art equipment including iPads, mobile working and flexible working hours with a 37‑hour week, life‑phase‑conscious corporate culture with the "audit berufundfamilie" award since 2009.
• Welcome to the team: Independent area of responsibility with creative freedom. Good working atmosphere and great team spirit. Around 85% recommendation rate on kununu.
• Prospects: Individual support through a wide range of further training opportunities and regular training sessions.
• Attractive benefits package: Salary based on collective bargaining agreement, annual profit sharing, vacation and Christmas bonuses, employer‑financed company pension plan, 30 days of annual leave plus Christmas Eve and New Year's Eve, Germany‑wide rail pass for €25 per month.
• Attractive health and recreational benefits, such as employee events, health days, workplace health management, and support for an EGYM Wellpass membership
• Reimbursement of travel expenses of up to EUR 0.66 per kilometer for business trips by private car.
• We can support you in your search for accommodation.