IT Support Specialist (f/m/d)

FlexIT Consulting GmbH; Frankfurt; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

A leading IT consulting firm in Frankfurt is looking for an IT Support Specialist to support local IT operations in a global environment. Responsibilities include handling 1st and 2nd level support tasks, coordinating projects, and ensuring timely resolution of incidents. Candidates should have hands-on experience with Microsoft technologies and fluency in English (C1). This position offers flexible working arrangements and the possibility of transitioning to a permanent role after the fixed-term contract.

Leistungen

Hybrid working arrangements

Competitive paid leave

Health and insurance benefits

Mental well-being programs

Learning and development opportunities

Inclusive workplace environment

Qualifikationen

• Experience with Windows Desktop and Active Directory.
• Ability to handle 1st and 2nd level support tasks.
• Experience in local IT project execution.

Aufgaben

• Support local IT projects according to established standards.
• Respond to calls and create tickets for support tasks.
• Monitor and document incidents and service requests.

Kenntnisse

Hands-on experience with Microsoft technologies

Confident user of MS Office

Solid understanding of DHCP, DNS

High willingness to expand technical knowledge

Independent and team-oriented working style

Experience with Microsoft Configuration Manager

Fluent English (min. C1)

Knowledge of German

Jobbeschreibung

Frankfurt am Main | Full-time | 12-month fixed-term contract | 1 day remote per week possible

We are supporting an international financial institution in strengthening its local IT environment in Frankfurt. To ensure smooth IT operations and continuous improvement of internal systems, we are looking for a IT Support Specialist (f/m/d).
This position offers the opportunity to work in a global setting, collaborate with international teams, and apply your technical skills in a highly professional environment.

Tasks

• Support, coordinate, and execute local IT projects according to established standards
• Handle 1st and 2nd level support tasks: respond to calls, create tickets, coordinate with internal departments and external service partners
• Monitor, document, and follow up on incidents and service requests, ensuring timely escalation and resolution
• Contribute to system enhancements, release planning, documentation, testing, and business continuity/disaster recovery efforts
• Maintain active communication with team members across different office locations
• Provide occasional support outside standard working hours (early/late shifts, weekends, local public holidays) when required

Requirements

• Hands‑on experience with Microsoft technologies (Windows Desktop, Active Directory)
• Confident user of MS Office and common productivity applications
• Solid understanding of DHCP, DNS, Active Directory services, file and print services
• High willingness to continuously expand and share technical knowledge
• Independent and team‑oriented working style
• Experience with Microsoft Configuration Manager (SCCM) is a plus
• Fluent English required (min. C1!); knowledge of German is a plus

Benefits

• Hybrid (1 day remote per week) and flexible working arrangements
• Competitive paid leave
• Health and insurance benefits
• Mental well‑being programs, counselling, and coaching
• Diverse learning and development opportunities
• Inclusive and international workplace environment
• Possibility of transitioning into a permanent position after the fixed‑term contract

This position sounds like the perfect fit for you? Then apply now!

The FlexIT Consulting team is looking forward to getting to know you!