IT Support Specialist (d/f/m)

Talantir; Düsseldorf; On-site; EUR 42,000 - 65,000; Full time

Job summary

vivenu is hiring an IT Support Specialist to provide frontline support, administer Google Workspace, Slack, and SSO, and evolve our internal infrastructure toward a Zero Trust model. You will manage a macOS fleet via MDM tools and oversee IAM processes, while ensuring secure, efficient onboarding and offboarding for new hires.

You’ll contribute to security and compliance efforts, document IT controls in line with SOC 2 and ISO 27001, and collaborate with global teams across six offices to keep

Qualifications

• Demonstrated experience in IT support or systems administration, ideally gained within a fast-paced tech environment or a cloud-native company.
• Hands-on knowledge in administering Google Workspaces and managing core enterprise applications at scale.
• Familiarity with modern security principles and have a strong interest or experience in implementing Zero Trust frameworks and Context-aware access policies.
• Experience managing a macOS-centric fleet using MDM tools and are comfortable handling hardware procurement and lifecycle management.
• Foundational understanding of Identity & Access Management (IAM) and how to maintain security controls within an organization.
• Proactive problem-solving skills with an organized mindset, capable of translating complex technical issues into clear solutions for your colleagues.
• Excellent communication skills in English and enjoy working in a service-oriented role where your work directly enables others to succeed.
• Detail-oriented and take pride in maintaining high standards for documentation and compliance tasks like those required for SOC 2.

Responsibilities

• Provide frontline IT support to our global team, resolving hardware, software, networking, and enterprise tool issues.
• Administer core enterprise apps like Google Workspaces, Slack, and SSO; manage provisioning, access requests and license tracking.
• Move internal infrastructure toward Zero Trust architecture; ensure secure authentication and authorization for access requests.
• Establish and manage IAM processes, including Context-aware access to protect data while keeping a seamless user experience.
• Oversee asset lifecycle: procurement, setup, and provisioning of laptops and mobile devices, primarily macOS, with some Windows devices via MDM tools.
• Support AV and office infrastructure; setup and troubleshoot meeting room tech and live events.

Skills

IT support

Google Workspaces

Slack

SSO

MDM macOS

IAM

Tools

Google Workspaces

Slack

SSO

MDM tools

Job description

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.

As an IT Support Specialist (d/f/m), your responsibilities will include:

• Providing frontline support to our global team by monitoring and promptly resolving hardware, software, networking, and enterprise tool issues
• Administering our core enterprise applications and internal systems, including Google Workspaces, Slack, and SSO, while managing account provisioning, access requests, and license tracking
• Evolving our internal infrastructure towards a modern Zero Trust architecture to ensure that every access request is securely authenticated and authorized
• Establishing and managing Identity & Access Management (IAM) processes, including Context-aware access to protect company data while maintaining a seamless user experience
• Managing the full asset lifecycle by coordinating the procurement, setup, and provisioning of laptops and mobile devices -primarily for our macOS fleet and some Windows devices -via MDM tools
• Executing technical onboarding and offboarding duties to ensure seamless account setup for new hires and the secure collection and de-provisioning of assets for departing employees
• Supporting our AV and office infrastructure by setting up and troubleshooting meeting room technology, as well as providing technical support for internal events and livestreams
• Maintaining operational documentation by creating and updating technical runbooks and knowledge base articles to enhance end-user self-service and team efficiency
• Contributing to our security and compliance posture by assisting with documenting and implementing IT controls aligned with frameworks such as SOC 2 and ISO 27001

What you will need to succeed in this role:

• Demonstrated experience in IT support or systems administration, ideally gained within a fast-paced tech environment or a cloud-native company
• Hands-on knowledge in administering Google Workspaces and managing core enterprise applications at scale
• Familiarity with modern security principles and have a strong interest or experience in implementing Zero Trust frameworks and Context-aware access policies
• Experience managing a macOS-centric fleet using MDM tools and are comfortable handling hardware procurement and lifecycle management
• Foundational understanding of Identity & Access Management (IAM) and how to maintain security controls within an organization
• Proactive problem-solving skills with an organized mindset, capable of translating complex technical issues into clear solutions for your colleagues
• Excellent communication skills in English and enjoy working in a service-oriented role where your work directly enables others to succeed
• Detail-oriented and take pride in maintaining high standards for documentation and compliance tasks like those required for SOC 2

Why join vivenu?

Live Entertainment Tech Play a mission‑critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting‑edge technology that brings moments to life for millions.

Sustainable Growth We scale sustainably on a profitable, VC‑backed foundation with true product‑market fit. This means continuous investment in our people, products, and long‑term vision.

Top‑tier Team Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA We’re a diverse, merit‑driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects Sifted consistently ranks us among the fastest‑growing scale‑ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next‑Gen Leaders & Insights Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally. Check out our mission statement and corporate values here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.