IT Support Specialist

sennder GmbH; Berlin; On-site; EUR 42,000 - 64,000; Full time

Job summary

sennder GmbH in Berlin is seeking an IT Support Specialist to keep employees productive and IT services running smoothly across offices. You will provide remote and on-site support, own day-to-day tasks, and help identify issues before they impact the business.

Join a collaborative team in a fast-growing European scale-up, working with Windows, macOS, Microsoft 365, and device management. This role offers hands-on hardware support, process improvements, and opportunities to grow with the company.

Qualifications

• 2+ years in IT Support, Service Desk, or Workplace IT.
• Experience with Windows, macOS, Microsoft 365, and endpoint management.
• Hardware troubleshooting and basic repair skills.
• Familiarity with ITIL and ticketing systems.
• Ownership mindset and proactive problem-solving.
• Strong communication and customer service skills.
• Organized and able to manage competing priorities.
• Willingness to learn and grow professionally.

Responsibilities

• Provide remote and on-site IT support to employees.
• Manage tickets end-to-end within SLAs.
• Troubleshoot hardware, software, Microsoft 365, and network issues.
• Collaborate with cross-functional teams and document processes.

Skills

IT Support

Windows

macOS

Microsoft 365

Endpoint management

ITIL

Customer service

Communication

Organization

Proactive problem solving

Job description

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.

We are a growing team looking for an IT Support Specialistto join our IT department to help us on our journey to revolutionize road freight logistics. The role is located in our Berlin office.

WHAT YOU WILL DO …

As an IT Support Specialist, you will play a key role in keeping our employees productive and our IT services running smoothly across sennder offices. You will provide both remote and on-site support, own day-to-day operational tasks, and act proactively to identify and resolve issues before they impact the business.This role is ideal for someone who enjoys helping others, takes ownership of their responsibilities, works well under pressure, and thrives as part of a collaborative team. In this role, you will:

IT Support & Service Management

• Resolve incidents and service requests within SLAs while delivering great employee experience.
• Manage tickets end-to-end, ensuring clear communication and accurate documentation.
• Troubleshoot hardware, software, Microsoft 365, networking, and workplace technology issues.
• Escalate complex issues and identify opportunities for process improvement.

Workplace IT Operations

• Prepare, deploy, and recover IT equipment for onboarding, offboarding, and employee lifecycle activities.
• Maintain asset inventory and device records.
• Ensure meeting rooms, printers, and office technology to operate effectively.
• Support local IT projects and manage equipment replacements, repairs, and recycling.

Hardware Support

• Diagnose and resolve workstation and hardware issues.
• Perform basic hardware upgrades and replacements, including RAM, SSDs, thermal paste, and peripherals.
• Coordinate with vendors for advanced repairs and warranty cases.

Collaboration & Continuous Improvement

• Partner with cross-functional teams to deliver reliable IT services.
• Contribute to documentation, knowledge sharing, and process improvements.
• Support colleagues with escalations and workload balancing when needed.
• Stay current with emerging technologies, tools, and industry best practices.

WHAT WE ARE LOOKING FOR …

• Preferable to have 2+ years in IT Support, Service Desk, or Workplace IT, but not mandatory.
• Experience with Windows, macOS, Microsoft 365, and endpoint management.
• Hardware troubleshooting and basic repair skills.
• Familiarity with ticketing systems and ITIL.
• Ownership mindset and proactive problem-solving.
• Strong communication and customer service skills.
• Organized, collaborative, and able to manage priorities.
• Eager to learn and grow.

WHY CHOOSE SENNDER …

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic Scale-Upsennder is at a pivotal stage - transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central - it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put Your Stamp on the IndustryWe operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well-BeingWe make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just 'work'.

Your Growth, RewardedWe believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!

Vibrant WorkspacesOur offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location's own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.

We celebrate diversity and value your character just as much as your skills. If you don't meet every requirement, don't worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.