IT Specialist

sennder GmbH; Berlin; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

sennder GmbH in Berlin is looking for an IT Specialist to join our IT department and help keep our employees productive. The role offers both remote and on-site support, owning day-to-day operational tasks and proactively resolving issues before they impact the business.

You will troubleshoot hardware, software, Microsoft 365, networking, and workplace technology, manage tickets end-to-end, maintain asset inventory, support onboarding/offboarding, and work with cross‑functional teams to improve

Qualifications

• 2+ years in IT Support, Service Desk, or Workplace IT (preferred)
• Experience with Windows, macOS, Microsoft 365, and endpoint management
• Hardware troubleshooting and basic repair skills
• Familiarity with ticketing systems and ITIL

Responsibilities

• Resolve incidents and service requests within SLAs while delivering good employee experience.
• Manage tickets end-to-end with clear communication and accurate documentation.
• Troubleshoot hardware, software, Microsoft 365, networking, and workplace technology issues.
• Collaborate with cross-functional teams to deliver reliable IT services and drive process improvements.

Skills

Windows

macOS

Microsoft 365

Endpoint management

ITIL

Customer service

Communication

Prioritization

Tools

Ticketing systems

Job description

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.

We are a growing team looking for an IT Specialist to join our IT department to help us on our journey to revolutionize road freight logistics. The role is located in our Berlin office.

WHAT YOU WILL DO …

As an IT Specialist, you will play a key role in keeping our employees productive and our IT services running smoothly across sennder offices. You will provide both remote and on-site support, own day-to-day operational tasks, and act proactively to identify and resolve issues before they impact the business.This role is ideal for someone who enjoys helping others, takes ownership of their responsibilities, works well under pressure, and thrives as part of a collaborative team. In this role, you will:

IT Support & Service Management

• Resolve incidents and service requests within SLAs while delivering great employee experience.
• Manage tickets end-to-end, ensuring clear communication and accurate documentation.
• Troubleshoot hardware, software, Microsoft 365, networking, and workplace technology issues.
• Escalate complex issues and identify opportunities for process improvement.

Workplace IT Operations

• Prepare, deploy, and recover IT equipment for onboarding, offboarding, and employee lifecycle activities.
• Maintain asset inventory and device records.
• Ensure meeting rooms, printers, and office technology to operate effectively.
• Support local IT projects and manage equipment replacements, repairs, and recycling.

Hardware Support

• Diagnose and resolve workstation and hardware issues.
• Perform basic hardware upgrades and replacements, including RAM, SSDs, thermal paste, and peripherals.
• Coordinate with vendors for advanced repairs and warranty cases.

Collaboration & Continuous Improvement

• Partner with cross-functional teams to deliver reliable IT services.
• Contribute to documentation, knowledge sharing, and process improvements.
• Support colleagues with escalations and workload balancing when needed.
• Stay current with emerging technologies, tools, and industry best practices.

WHAT WE ARE LOOKING FOR …

• Preferable to have 2+ years in IT Support, Service Desk, or Workplace IT, but not mandatory.
• Experience with Windows, macOS, Microsoft 365, and endpoint management.
• Hardware troubleshooting and basic repair skills.
• Familiarity with ticketing systems and ITIL.
• Ownership mindset and proactive problem-solving.
• Strong communication and customer service skills.
• Organized, collaborative, and able to manage priorities.
• Eager to learn and grow.

WHY CHOOSE SENNDER …

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic Scale-Up

sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put Your Stamp on the Industry

We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well-Being

We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.

Your Growth, Rewarded

We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!

Vibrant Workspaces

Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.

We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.

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