IT Support (Level I/II)

EuroCollab GmbH; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT Services company in Germany is seeking an experienced Help Desk Technician to join their team. The successful candidate will provide support and troubleshooting for software and hardware issues while ensuring exemplary customer experience. This role requires strong analytical skills and practical knowledge of various technologies including MS Applications and network technologies. If you're passionate about problem-solving and improving user experience, this is the perfect opportunity.

Qualifikationen

• 4+ years of Help Desk Technician experience.
• Good knowledge of Change Management Process.
• Strong analytical and critical thinking skills.

Aufgaben

• Provide support and troubleshoot software and hardware problems for users.
• Install and configure computer hardware, operating systems, and applications.
• Drive efficiencies through process improvements and change management.

Kenntnisse

MS-Applications

Desktop/Laptops (Windows/MAC)

Printers

WiFi Technology

LAN Technologies

WAN Technologies

Analytical Thinking

Customer Experience

Jobbeschreibung

Location

Frankfurt, Germany

Duration

6 Months

Start Date

ASAP

Working Mode

Arbeitnehmerüberlassung, Zeitarbeit

Branch

IT Services and IT Consulting

Job ID

150722

Roles and Responsibilities :

• 4+ years of help desk technician / client services experience
• 2-3 + years of ServiceDesk plus for ticket resolution
• Responsible for providing support and troubleshoots software and hardware problems faced by users.
• Technicians must work together internally with IT staff members.
• Provide our users with an excellent user experience
• Install and configure computer hardware, operating systems, and applications
• Talk to users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documents and relevant reports
• Respond within agreed time limits to call-outs
• The role involves delivering an exemplary customer experience to our clients and end users by delivering key seamless operations.
• The successful candidate will be expected to drive efficiencies throughout the entire company through continued process improvements, process training, and change management.
• Process and validate invoices, keep track and chase payments, invoice query management, maintain historical records, analyze and prepare reports
• Strong analytical / critical thinking with the implied ability to continuously multitask and manage priorities.
• Not project work – just BAU

Required Skills :

Good practical knowledge of MS-Applications, desktop / laptops (Windows / MAC), printers, WiFi, and network technology

Mobile technology

LAN & WAN Technologies

Additional Knowledge required : Knowledge of Change Management Process.

Mo. : [phone] |

Mail : [e-mail]