IT Support Lead (mfd)

SIXT; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading mobility service provider in Munich is seeking a Team Lead for Onsite Support. This role involves coordinating a technical support team, ensuring optimal assistance for all internal users including VIPs, and developing efficient processes. The ideal candidate should have an IT apprenticeship, leadership experience, and proficiency in German and English. This position offers a hybrid working model and various employee benefits.

Leistungen

Discounts on SIXT services

Monthly mobility allowance

Retirement plan contributions

Access to a modern gym

30 days of vacation

Volunteer day for charity

Qualifikationen

• Successfully completed an apprenticeship in IT with several years of experience in systems integration.
• Proven leadership and project management experience.
• Solution-oriented with analytical thinking skills.

Aufgaben

• Lead and coordinate the Tech Stop team at headquarters.
• Provide technical support for end users and VIPs.
• Develop and document efficient support processes.
• Manage incidents and escalations.

Kenntnisse

IT apprenticeship

Leadership experience

Analytical thinking

Adaptability

Experience with ITSM tools

Excellent communication skills in German and English

Tools

ServiceNow

Jira

Confluence

Jobbeschreibung

As the Team Lead Onsite Support (m / f / d) you are the central point of contact for daily operations developing processes and ensuring optimal support for our internal customers from end users to VIPs. If you like to shape the best work experience for our internal users apply now!

YOUR ROLE AT SIXT

• You lead and coordinate our Tech Stop team at our headquarters in Pullach
• With your team you provide technical support in daily operations as well as on-site support for end users including VIP support
• You develop standardize and document efficient support processes
• You identify and analyze structural problems and coordinate with departments to find solutions
• You manage incidents and escalations

YOUR SKILLS MATTER

• Experience You successfully completed an apprenticeship in IT and gained several years of work experience such as in systems integration
• Leadership In addition you bring leadership as well as project management experience
• Solution-Orientation Analytical thinking and a solution-oriented approach are a matter of course for you
• Adaptability You show high adaptability to new processes technologies and challenges
• Tools Experience with ITSM tools like ServiceNow Jira and Confluence is a plus
• Communication You have excellent communication skills in German and English with confidence in interacting with management and stakeholders

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent share ride and SIXT attractive vehicle leasing offers and exclusive deals with partners for travel tech fashion and more
• Mobility boost We support you with a monthly mobility allowance of 20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym various leisure activities like the gaming area or the SIXT choir and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information :

About us

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work : No

Employment Type : Full-time

Experience : years

Vacancy : 1