IT Support Engineer - netcup (m/f/d)

ANEXIA Internetdienstleistungs GmbH; Karlsruhe; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Further training opportunities

Free parking

Company events

Zusammenfassung

ANEXIA Internetdienstleistungs GmbH is seeking a professional to join their customer support team. You will be the first point of contact for IT inquiries, providing essential support for their netcup brand.

The ideal candidate has completed relevant training or possesses equivalent experience, with a strong focus on customer service and excellent communication skills in German and English. Join us to enjoy a supportive work environment with flexible hours and various employee benefits.

Qualifikationen

• Completed training (apprenticeship, technical college) or corresponding professional experience in support.
• Basic knowledge in FTP, IMAP, POP3, SMTP, SSH.
• Experience in web hosting, domains, and virtual servers is an advantage.

Aufgaben

• First point of contact for IT questions and problems.
• Responsible for netcup customer support and product consulting.
• Accept and process all inquiries in the netcup support.

Kenntnisse

Customer service orientation

Communication skills

Technical support

Independent work

Ausbildung

Completed training or equivalent experience in support

Jobbeschreibung

You're not interested in sales - your passion lies in support? Do you enjoy dealing with customers and solving problems? If you want to be part of a committed and professional team in an international environment, then Anexia is the right place for you!

#Profile

• After an intensive training phase, you will gain a deep understanding of the services and products of our netcup brand
• You are the first point of contact for IT questions and problems of our customers
• You are responsible for netcup customer support and product consulting (no sales!)
• Your area of responsibility includes accepting and processing all inquiries in the netcup support, both by phone and in writing via ticket system.

#Wanted

• Completed training (apprenticeship, technical college, HTL, ...) or corresponding professional experience in support
• Basic knowledge in FTP, IMAP, POP3, SMTP, SSH
• Experience in web hosting, domains and virtual servers is an advantage (professional or through private projects)
• Ability to work independently and autonomously
• Strong customer and service orientation
• Very good communication skills as well as a high level of commitment and team spirit
• Interest in and willingness to undergo further professional training
• Professional manner of expression as well as excellent written and spoken German and good knowledge of English (any other foreign language is an advantage)

#REWARD

Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits.

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...