IT Support (dfm) 50 part-time

RaiseNow; Berlin; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A social technology company in Berlin is seeking IT Support (f/m/d) to assist team members with hardware and software issues. The role involves providing support, managing IT assets, and maintaining documentation. This position offers flexibility to work remotely within Germany and promotes making a positive impact through technology. Ideal candidates have experience in IT support and possess strong communication skills. The company values diversity and supports charitable giving.

Leistungen

Flexible work schedules

5 weeks paid annual leave

Access to psychological counselling

Sabbatical options

Yearly educational leave

Regular team events

Aufgaben

• Provide first- and second-level support for hardware and software issues.
• Manage IT support tickets and communicate clearly with team members.
• Track, manage, and maintain IT assets.
• Support company-wide rollouts of tools and updates.
• Maintain IT documentation and manage user accounts.

Kenntnisse

Relevant professional experience in a similar field

Experience with macOS and MDM solutions

Experience in a UNIX environment

Experience with Google Workspace

Experience with LDAP, SCIM, SSO

Experience in Asset Management and SaaS Management

Knowledge of current hardware and software

C1 level English skills

Jobbeschreibung

This is what its about

The possible working hours are 20 hours per week. You can use our office in Berlin or work completely remotely within Germany.

You want to use your hardware and software knowledge for a good cause. Are you customer-oriented and would you like to empower our 90 employees in over 5 countries? Is it important to you to work conscientiously and quickly following processes and standards?

As IT Support (f / m / d) at RaiseNow you are the first point of contact for our team members for all IT topics and problems. You ensure that our systems are secure, up to date and well maintained.

On top of that you want to do good with your job.

Your mission

As IT Support (f / d / m) your mission is to...

• Daily Support : You provide first- and second-level support to all employees for hardware, software and system issues. You will manage IT support tickets conscientiously and communicate clearly, comprehensively and quickly.
• Asset Management : You track, manage and maintain IT assets across RaiseNow. You also install, configure and maintain laptops and other IT equipment.
• Tool Management : You support company-wide rollouts of tools, updates and system changes. You own our Google Workspace and support SaaS tools and productivity software (e.g. Slack, Asana, Zoom).
• Ownership : You maintain our IT documentation (e.g. FAQs, setup guides, asset inventory). Manage on- and offboarding processes (user accounts, access rights, hardware setup) and ensure compliance with IT security policies and best practices.
• Communication : You see proactive clear communication as an important part of your work. Whether with colleagues who need your help or external service providers. You rely on various communication channels such as tickets, chat or IT training.

Your profile

• Relevant professional experience in a similar field
• Experience with both macOS and MDM solutions like Kandji
• Experience in working in a UNIX world and with Google Workspace
• Experience with LDAP, SCIM, SSO
• Experience working with Asset Management and SaaS Management Platform including integration with third‑party tools
• Knowledge of current hardware and software
• C1 level English skills both spoken and written

Your future at RaiseNow

As our IT Support (f / m / d) you will be part of a small team. This allows you to take on a lot of responsibility and learn a lot right from the start:

• In the area of compliance you can take on a lot of responsibility and help our company move forward.
• You are our go‑to expert for important tools such as Asana and Confluence. You know these tools inside out and teach your colleagues how to use them in the most efficient way.
• You will gain insight into the data strategy of an international remote‑first company.

Why RaiseNow

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social background, religion/belief, disability and age.

• A future‑oriented job in a meaningful environment with an international team
• Enjoy flexibility around your working time and place: We offer flexible work schedules with annual working time as well as temporary working abroad options all in a remote‑first setup
• 5 weeks paid annual leave plus additional PTO days per year with RaiseNow your birthday as PTO
• We know that time is precious: We are part of the pledge 1% initiative, offer sabbatical options and yearly educational leave for everyone
• Your health is important: our partner Instahelp gives you free access to psychological counselling when you're not feeling well
• The perks of joining a scale‑up: short decision paths, transparent communication and regular team events; one workation per year to meet all colleagues in one spot
• An innovative working environment with a culture of transparency, trust and mutual respect
• Project autonomy and space for personal development from the beginning

About us

We’re RaiseNow and we’re passionate about making charitable giving more cost‑efficient, donor‑friendly and successful. Our technology is supporting organisations like Save the Children, International WWF, Amnesty, UNICEF and many others.

With our work we contribute to making the world a better place. Our remote‑first setup cherishes our strong team spirit and believes work can be both meaningful and fun.

Our daily work is guided by our six team values: freedom, growth, team spirit, purpose, diversity, and appreciation, as well as trust and respect.

Through our work we tackle some of the biggest challenges that our planet faces.

If you love to learn and thrive in a culture shaped by trust, respect and freedom, join us on our exciting journey!

Since your skills and qualifications are what count for us and your appearance does not play a role, we ask you not to send a photo with your application.

Employment Type: Full‑time

Experience: years

Vacancy: 1