IT Support Analyst

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an IAM professional to support day-to-day identity and access management operations, including user provisioning, access changes, and deprovisioning.

You will help manage authentication, SSO, MFA, and password resets, work with ServiceNow for incidents, and participate in access reviews to maintain secure access controls. Collaboration with IAM, IT and business teams is required.

Qualifikationen

• 1–3 years of IT support, IAM operations, service desk, or enterprise user access management.
• Experience with Okta, Active Directory, Entra ID, ServiceNow and SSO/MFA concepts.
• Strong troubleshooting skills while maintaining security compliance.
• Excellent communication and multitasking abilities with attention to detail.

Aufgaben

• Support day-to-day identity and access management operations per policies.
• Provide end-user authentication support: SSO, MFA, password resets, and related issues.
• Manage IAM incidents and service requests via ServiceNow with proper documentation.
• Support access reviews and compliance initiatives by validating user access and RBAC.
• Collaborate with IAM, IT and business teams to improve processes and services.

Kenntnisse

User Provisioning

Access Changes

Deprovisioning Activities

Role-Based Access Control

Troubleshooting

Incident Management

Ausbildung

Degree in IT

Tools

Okta

Active Directory

Microsoft Entra ID

ServiceNow

SSO/MFA concepts

Jobbeschreibung

Overview

• Support day-to-day identity and access management operations by processing user provisioning, access changes, and deprovisioning activities in accordance with established policies and procedures.
• Provide end-user support for authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), password resets, and other identity-related issues while ensuring timely resolution.
• Manage IAM incidents and service requests through ServiceNow, escalating complex issues as appropriate and maintaining accurate documentation.
• Support access reviews, audits, and compliance initiatives by validating user access, maintaining role-based access controls, and ensuring adherence to security requirements.
• Collaborate with IAM, IT, and business teams to improve processes, maintain documentation, and deliver secure, reliable identity and access services.

Requirements

• Associate’s or Bachelor’s degree preferred in Information Technology, Information Systems, or a related field, or equivalent professional experience
• 1-3 years of experience in IT support, IAM operations, service desk, systems administration, or enterprise user access management
• Experience supporting Okta, Active Directory, Microsoft Entra ID, ServiceNow, and identity management concepts including SSO, MFA, and role-based access control
• Strong troubleshooting skills with the ability to resolve authentication and access issues while maintaining compliance with security standards
• Excellent customer service, communication, organizational, and problem-solving skills with strong attention to detail and the ability to manage multiple priorities

Skills

• Hard Skills
• User Provisioning
• Access Changes
• Deprovisioning Activities
• Role-Based Access Control
• Troubleshooting
• Incident Management

• Soft Skills
• Customer Service
• Communication
• Organizational Skills
• Problem-Solving
• Attention To Detail