CMS-Senior-AD-Azure AD

EY; Deutschland; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

EY is seeking a Senior Azure AD Operations Support Analyst to ensure the smooth and secure operation of Azure Active Directory services, supporting IAM, compliance and business continuity.

You will oversee Azure AD services, lead incidents, develop procedures, mentor junior analysts, and collaborate with IAM engineering to transition new features into production while maintaining security standards.

Qualifikationen

• Bachelor's degree in computer science, information technology, cybersecurity, or a related field.
• Extensive experience in IAM operations, with a focus on Azure AD and Microsoft identity solutions.
• Strong knowledge of cloud security, IAM protocols, and regulatory requirements.

Aufgaben

• Oversee the operational management of Azure AD services, ensuring high availability and performance.
• Lead resolution of complex Azure AD incidents and service requests, providing expert support.
• Develop, maintain, and enforce procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support IoT/identity-related integrations.
• Perform system health checks, monitor performance, and conduct capacity planning.
• Coordinate with IT and security teams to align IAM operations with security policies and compliance.
• Mentor junior operations analysts and contribute to their development.
• Manage Azure AD features such as conditional access, MFA, and privileged identity management (PIM).
• Drive automation and process improvements to enhance IAM operational efficiency.
• Act as escalation point for high-impact issues and provide strategic recommendations for IAM enhancements.
• Lead operational tasks including system monitoring, user provisioning, access reviews, and troubleshooting.
• Collaborate with IAM engineering to transition new features into production, ensuring readiness.
• Conduct regular operational reviews and audits to identify security gaps or inefficiencies.
• Develop training materials and best practices for the team.

Kenntnisse

Azure AD operations

IAM incident management

Cloud security & compliance

Stakeholder management

Leadership & mentoring

Ausbildung

Bachelor's degree in CS/IT/Cybersecurity

Tools

Azure AD

ITIL

Microsoft 365

Jobbeschreibung

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance.

Key Requirements / Responsibilities:

• Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
• Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
• Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
• Mentor junior operations support analysts and contribute to their professional development.
• Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
• Drive automation and process improvement initiatives to enhance IAM operational efficiency.
• Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements.
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Mentor junior operations analysts and contribute to the development of training materials and best practices.

Preferred Skills:

• Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication and leadership abilities, with a track record of successful stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar.

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required.
• Willingness to be on call support engineer and work occasional overtime as required.
• Willingness to work in shifts as required.