IT Service Transition Manager

Intersnack; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading snacks company in Düsseldorf seeks an IT Service Transition Manager to oversee the handover of IT services to operational teams. Responsibilities include coordinating support activities, knowledge transfer, and onboarding new locations. The ideal candidate will have proven experience in IT service delivery, strong coordination skills, and knowledge of ITIL processes. English fluency is required, and German knowledge is a plus.

Qualifikationen

• Proven experience in IT service delivery, service transition, or operations management.
• Strong understanding of ITIL processes, particularly Service Transition.
• Familiarity with ERP and MES systems is required.

Aufgaben

• Act as the primary interface between project delivery and the BAU support teams.
• Coordinate and manage the transition of new IT services into operational support.
• Oversee onboarding activities for new locations into the IT service framework.

Kenntnisse

IT service delivery

Stakeholder management

Service Transition

Analytical thinking

Problem-solving

Coordination skills

Communication skills

Knowledge Management

IT outsourcing experience

Ausbildung

ITIL v3 / v4 Foundation certification

Tools

ITSM platforms

Monitoring tools

Jobbeschreibung

We want you to grow with us :

We are expanding our IT Shared Service Delivery team and looking for an IT Service Transition Manager to join our dynamic team. In this role, you will be the critical link between project delivery teams and Business-as-Usual (BAU) operations, ensuring that newly developed or transitioned services are smoothly handed over to the support organisation. You will also oversee the onboarding of new locations into our services ecosystem, while continuously optimising knowledge bases, tooling, and support readiness.

This is a key role within our service delivery function, supporting operational excellence, service readiness, and continuous improvement.

What we can offer :

This role offers the chance to work with exciting projects, collaborate with various internal teams and external service providers, and improve the way we deliver IT services across our organisation. You’ll play a key role in the smooth onboarding of the services to the support organisations while working in a supportive, innovative environment where your ideas and expertise will be valued.

How you will spend your time as our next IT Service Transition Manager :

As our IT Service Transition Manager, you will ensure that new or changed IT services and locations are smoothly handed over to our operational teams. You’ll coordinate post-go-live support, knowledge transfer, and service readiness activities, while maintaining documentation and tooling. You'll lead lessons learned sessions and drive continuous improvement. You’ll also facilitate training and workshops for internal and external support teams, and guide project teams on handover requirements. Your role is key in bridging delivery and operations to ensure stable, efficient, and well-supported services from day one.

Key responsibilities include :

Act as the primary interface between project delivery and the BAU support teams for service handovers

Coordinate and manage the transition of new or changed IT services into operational support, ensuring readiness across people, process, and tools according to the project timelines

Coordinate post-go-live support activities with relevant stakeholders, ensuring smooth stabilisation and effective knowledge transfer to support teams

Oversee onboarding activities for new locations, integrating into the organisation’s IT service framework

Ensure all relevant documentation, standard operating procedures, and knowledge base articles are created and maintained

Organise and facilitate lessons learned sessions following service handovers, and share insights with the project teams, service integration function, and other relevant stakeholders

Hold or coordinate training sessions and workshops for internal and external support teams on the operational support model, and educate project teams on BAU handover expectations and requirements

Collaborate with tooling and platform teams to ensure monitoring, reporting, and automation capabilities around the new services are aligned with operational needs

Identify improvement opportunities in existing processes, documentation, and support tools and liaise for service improvements

Participate in change and release planning to align transition timelines and minimise operational risks

What we expect of you :

Essential skills and experiences :

Proven experience in IT service delivery, service transition, or operations management

Strong understanding of ITIL processes, particularly Service Transition, Knowledge Management, and Continual Service Improvement

Familiarity with or previous experience working with ERP and MES systems

Experience working with support tooling (e.g., ITSM platforms, monitoring tools, CMDB, KB systems)

Excellent coordination, stakeholder management, and communication skills

Structured and analytical thinking, with the ability to translate business requirements and technical changes into operational practices

Strong problem-solving and troubleshooting skills, with the capacity for mature judgment in challenging situations

Ability to work effectively in a complex collaborative, matrix environment with virtual teams in a multi-cultural / geographically diverse environment

A strong command of spoken and written English is a must, and knowledge of German is a plus

Valuable experiences :

ITIL v3 / v4 Foundation certification.

Background in IT outsourcing, service contracts, or managed services.

Experience in cloud infrastructure management (AWS, Azure, Data Center).

Knowledge of WAN / LAN, SD-WAN, and IT operations monitoring solutions.

Important : Please note that a valid work and residence permit is required for non-EU applicants for this position.