IT Service desk Analyst

Market Cloud Ltd; Eschborn; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A technology services company is seeking a Service Desk Analyst proficient in Italian and English, to provide on-site technical support in Italy. Candidates should have 3 to 8 years of relevant experience, with strong analytical and problem-solving skills. This full-time role emphasizes exceptional customer service and support, preferably with some technical certifications. Training for ticketing tools will be provided.

Qualifikationen

• 3 to 8 years of experience in IT helpdesk or customer service roles.
• Strong analytical skills and problem-solving abilities.
• Fluent in both Italian and English.

Aufgaben

• Provide technical support and troubleshooting.
• Create Service Now tickets.
• Deliver exceptional customer support.

Kenntnisse

Technical Support

Analytical Skills

Customer Support

Excellent Problem-Solving

Strong Communication

Jobbeschreibung

Role: Service desk Analyst - Italian and English speaking is must

Experience: 3 to 8 Yrs

Location: Italy (Onsite)

Tasks

• Service Desk Analyst (Italian)
• IT Interns with basic knowledge to create tickets in IT tools like Service Now
• Trainings can be provided for Ticketing tool.
• To create Service Now tickets
• Fluent in Local language: Italian

Requirements

Role Description

This is a full-time on-site role for a Service Desk Analyst located in Italy. The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer support on a day-to-day basis. The role requires strong analytical skills and a focus on delivering exceptional customer service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Customer Service skills
• Excellent problem-solving abilities
• Strong communication and interpersonal skills
• Experience in IT helpdesk or customer service role
• Relevant technical certifications would be a plus