IT Service Catalogue Manager

Symrise AG; Holzminden; On-site; EUR 65,000 - 90,000; Full time

Job summary

Symrise AG is looking for an IT Service Catalogue Manager to maintain and optimize the service catalog, ensuring accuracy and up-to-date information. You will present IT services to internal customers, support cost allocation, and help standardize IT offerings across the organization.

The role requires strong business acumen, analytical thinking, and excellent English and German language skills, with expertise in MS PowerPoint, Excel, and SAP. Join a global company headquartered in Holzminden.

Qualifications

• Must understand and interpret business data to support decisions.
• Excellent communication with internal customers and stakeholders.
• Ability to onboard, change, and offboard IT services as needed.
• Strong analytical skills for cost and service benchmarking.
• Fluency in English and German for cross-functional collaboration.

Responsibilities

• Maintain and update the IT Service Catalog accurately and consistently.
• Present IT services to end-users to improve service orientation and customer relations.
• Coordinate new requirements with business representatives and update pricing as needed.
• Support benchmarking of IT services and budgeting processes.
• Develop and manage processes for onboarding, change, and offboarding of IT services.

Skills

Business acumen

Strong communication

Analytical skills

Open-minded

Team player

Structured

Conflict management

Fluent English

Fluent German

MS PowerPoint

Excel

SAP

Tools

SAP

Microsoft PowerPoint

Microsoft Excel

Job description

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 3.8 billion in the 2021 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Your Role

The IT Service Catalogue Manager is responsible for maintaining the service catalog.

• Ensures that all information in the service catalog is accurate and up to date.
• Furthermore, the function presents all IT services to end-user (internal Customers), helping to improve customer relations and service orientation.
• Optimize the source-based allocation of IT costs and form the basis for a business impact analysis.
• Supports the standardization of IT services
• Annual review. Expansion to include new services. Inclusion of shadow IT services
• Coordination of new requirements with business representatives
• Annual adjustment of prices based on current costs.
• Target-actual cost comparison. Preparation of true-up
• Once a year preparation of the IT Budget cost sharing per entity
• Maintenance of IT Business Services in the IT Service Portal
• Support in benchmarking of individual IT technical services
• Establish a process for onboarding, change, and offboarding of IT Services
• Reporting based on IT Services Usage/Costs
• Business acumen: The ability to understand and interpret business data and information to make informed decisions that benefit the company.
• Strong communication and analytical skills: The ability to communicate effectively with colleagues and clients, as well as analyze data and information to make informed decisions.
• Open-minded with the ability to convince people: The ability to be open-minded and receptive to new ideas, as well as persuade others to adopt new ideas or ways of thinking.
• Team player (pro-active): The ability to work effectively in a team environment, take initiative, and contribute to team goals.
• Structured: The ability to organize and prioritize tasks effectively, manage time efficiently, and work independently with minimal supervision.
• Conflict management: The ability to identify and professionally resolve conflicts that benefit all parties involved.
• Language English and German fluently: The ability to speak, read, and write fluently in both English and German languages.
• Excellent IT Skills (MS PowerPoint, Excel, SAP): The ability to use Microsoft PowerPoint and Excel software effectively, as well as SAP software.

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in the focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.