Lead the planning, coordination, and execution of a technology implementation or change initiative. The role brings structure to technical delivery, creates visibility of progress and risk, and keeps business outcomes, technology decisions, and release readiness aligned.
Key Responsibilities
- Shape and maintain the delivery plan for an IT implementation, covering scope, milestones, work packages, owners, dependencies, and delivery readiness.
- Coordinate technical teams, business representatives, product or platform teams, and delivery partners through the full implementation lifecycle.
- Translate business priorities into clear technical delivery actions, ensuring requirements, design decisions, testing, and deployment activities remain connected.
- Run core project controls: RAID log, decision log, plan-on-a-page, budget and forecast tracking, action management, and regular status reporting.
- Manage technical delivery risks and dependencies, including integration, data, environment, security, quality, and release risks.
- Facilitate effective governance and working sessions, driving decisions, accountability, and prompt escalation where delivery is at risk.
- Coordinate test, cutover, release, and handover readiness with appropriate operational and support stakeholders.
- Promote pragmatic use of AI-enabled planning, analysis, and documentation tools while ensuring outputs are reviewed and handled securely.
Success in the Role
- A delivery plan with named owners, realistic milestones, and clear visibility of the critical path.
- Consistent status, risk, decision, budget, and dependency reporting that enables timely intervention.
- A controlled implementation and release process with clear readiness criteria and stakeholder alignment.
Essential Experience & Skills
- At least 5 years of experience as an IT Project Lead, Technical Project Manager, Delivery Lead, or equivalent role.
- Strong track record delivering technology implementations involving applications, platforms, cloud services, integrations, data, automation, or digital products.
- Practical AI literacy and an ability to understand the implementation considerations of AI, data, and automation capabilities.
- Sound knowledge of the software delivery lifecycle, including requirements, design, build, test, release, and transition to support.
- Excellent project-management discipline across plans, risks, dependencies, budgets, governance, and stakeholder reporting.
- Ability to facilitate alignment between technical specialists and non-technical stakeholders.
- A proactive, accountable style with the confidence to seek support and escalat e early when needed.
- Fluent English, written and spoken.
- Formal project-management or Agile qualification, such as PRINCE2, PMP, Scrum, or equivalent.
- Experience in employee, HR, customer, finance, or other enterprise business-system implementations.
- Experience working with system integrators, SaaS vendors, or distributed delivery teams.
Ways of Working
- Structured, proactive, and outcome-oriented, with sound judgement in ambiguous or fast-moving situations.
- A trusted collaborator who can constructively challenge, build alignment, and elevate early when decisions or support are needed.
- Clear and credible communicator with both delivery teams and senior stakeholders.
- Committed to continuous improvement, transparent ways of working, and responsible use of AI-enabled tools.
Fluent English, written and spoken; additional language capability is welcome but not required.