IT Operations Specialist

Support !; Frankfurt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Support ! is seeking a reliable IT Operations Specialist to manage on-site IDC operations in Frankfurt, Germany. The position involves incident response, routine inspections, and strict adherence to operational standards to ensure the stability of data center functions.

The ideal candidate will possess a degree in Computer Science and have a foundational knowledge of data center management. Proficiency in Microsoft Office applications and effective communication skills in English and German are essential.

Qualifikationen

• Degree in Computer Science or other IT-related disciplines.
• Basic understanding of data center operations.
• Proficiency in Microsoft Office.

Aufgaben

• Respond promptly to incidents and complete work orders as per SLAs.
• Conduct routine inspections of IDC operations.
• Handle emergency incidents following EOP procedures.

Kenntnisse

Incident response

Incident documentation

Teamwork

Communication

Operational standards adherence

Ausbildung

Degree in Computer Science or IT-related disciplines

Tools

Microsoft Office (Excel, Word)

Jobbeschreibung

We are seeking a reliable and detail-oriented IT Operations Specialist to support our on‑site IDC (Internet Data Center) operations under either a 7×24 shift model or a standard 5×8 schedule. The ideal candidate will be responsible for incident response, routine inspections, equipment handling, and adherence to operational standards to ensure continuous and stable data center operations.

Key Responsibilities

• Respond promptly to incidents and complete assigned work orders, including temporary tasks, in accordance with SLA timelines.
• Navigate and operate IDC monitoring systems; conduct routine inspections to proactively identify operational risks.
• Handle emergency incidents accurately following EOP procedures, ensuring proper documentation and preliminary incident reporting.
• Utilize ticketing systems efficiently.
• Follow SOP workflows rigorously, completing work orders independently with zero‑error execution and full SLA compliance.
• Maintain solid understanding of IDC equipment: switches, servers, cabling, installation, racking, deployment, and maintenance standards.
• Perform site surveys, provide on‑site support, assist with minor construction tasks, and escalate issues when necessary.

Requirements

• Degree in Computer Science or other IT-related disciplines.
• Basic understanding of data center operations and management.
• Foundational exposure to data center environments is preferred.
• Proficiency in Microsoft Office (Excel, Word, etc.).
• Basic knowledge of IT hardware and infrastructure (servers, networking gear, cabling, etc.).
• Clear, logical communication and attentive listening.
• Strong teamwork spirit with a cooperative approach.
• High level of self‑discipline, organization, and accountability.
• English, German, (Chinese an advantage)