IT Infrastructure Manager

Shure; Verwaltungsgemeinschaft Eppingen; Hybrid; EUR 77,000 - 123,000; Full time

Job summary

Shure is seeking an experienced IT Infrastructure Manager to lead a regional support team across Europe, the UK, and India. The role focuses on delivering excellent end-user support, driving service improvements, and aligning IT services with business needs.

You will empower a high-performing team, manage incidents and service requests, and collaborate with global leaders to advance our IT landscape and user experience.

Qualifications

• Degree in Computer Science / IT or related field.
• Around 7 years of experience in IT systems and services.
• Proven leadership and people management skills.
• Experience in desktop support or similar.
• Strong communication across all levels of the business.
• Highly organized with attention to detail and multitasking.
• Familiarity with ITIL service management and process improvement.

Responsibilities

• Lead, coach, and develop a regional team of IT Support Analysts across the UK, Europe, and India.
• Ensure exceptional end-user support by overseeing incident and service request resolution.
• Drive service excellence by managing support operations, queues, escalations, and regional SLA performance.
• Partner with business and IT leaders to enhance Associate experience.
• Oversee hardware, software, and workplace technology support.
• Identify recurring issues and implement process improvements.
• Manage regional vendors, assets, licenses, and budget activities.
• Develop and deliver user training and promote knowledge sharing.
• Lead performance management, mentoring, and career development.
• Champion ITIL-based service management and a follow-the-sun model.

Skills

Leadership

People management

Communication

Problem-solving

Organizational skills

Continuous improvement

ITIL knowledge

Strategic thinking

Stakeholder management

Education

Degree in Computer Science / IT or related field

Job description

Overview

Ready to lead a team that keeps our Associates connected, productive, and supported?

At Shure, we're looking for an experienced IT Infrastructure Manager to lead our regional support team across Europe, the UK, and India, and ensure our Associates have the tools, services, and support they need to succeed every day.

You'll empower a talented team, champion service excellence, and drive continuous improvement across our support operations. Working closely with business and IT leaders around the globe, you'll ensure outstanding user experience while helping us evolve our services, tools, and processes for the future.

If you thrive on leading people, elevating customer satisfaction, and turning challenges into opportunities, this is your chance to make a lasting impact.

Responsibilities

• Lead, coach, and develop a regional team of IT Support Analysts across the UK, Europe, and India, fostering a collaborative and high-performing support culture.
• Ensure exceptional end-user support by overseeing the timely resolution of incidents and service requests while meeting established service levels and customer expectations.
• Drive service excellence by managing support operations, ticket queues, escalations, and regional SLA performance.
• Partner with business and IT leaders to continuously enhance the Associate experience and align support services with business needs.
• Oversee hardware, software, and workplace technology support, ensuring reliable and efficient system operations.
• Identify recurring issues, analyze support trends, and implement process improvements that increase service quality and operational efficiency.
• Manage regional vendors, technology assets, software licensing, and support-related budget activities.
• Develop and deliver user training, promote knowledge sharing, and encourage continuous learning across the support organization.
• Lead performance management, mentoring, workforce planning, and career development initiatives for team members and contractors.
• Champion ITIL-based service management practices and support a global follow-the-sun support model focused on continuous improvement.

Qualifications

• A degree in Computer Science, IT, or a related field.
• Around 7 years of experience in IT systems and services
• Proven experience ibn a desktop support role, with a strong understanding of industry practices and company policies
• Proven leadership and people management skills, with a motivational mindset and a passion for team development.
• Strong problem-solving abilities and sound judgment in technical decision-making.
• Excellent communication skills, with the ability to work confidently across all levels of the business.
• Highly organised, with great attention to detail and the ability to manage multiple priorities.
• Comfortable setting goals, managing schedules, and ensuring teams follow processes and meet performance expectations.
• Familiarity with ITIL service management and a drive for continuous improvement
• High attention to detailand strong organizational skills, capable of managing multiple requests simultaneously.
• Strong technical judgment in selecting the right tools, methods, and approaches to resolve complex IT challenges efficiently and effectively.

PAY TRANSPARENCY

Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Salaries vary based on qualifications, location, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum salary for the opportunity. The salary for this position ranges from Euro 77.000 to Euro 123.000. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we might be flexible on the seniority of posted positions. All positions also include a comprehensive benefits package.

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment,

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