IT Desktop Engineer (Manager) (m / w / d)

SISL Global GMBH; Dortmund; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading Managed Service Provider in Dortmund is seeking an experienced DaaS Manager to lead Device-as-a-Service project implementations. The role involves managing IT hardware lifecycle, DaaS procurement, and ensuring excellent service delivery to clients. Candidates should possess strong client-facing skills and expertise in managing large-scale IT solutions. Competitive salary and comprehensive benefits provided.

Leistungen

Competitive salary

Comprehensive health and wellness benefits

Opportunities for professional development

Collaborative work environment

Qualifikationen

• Hands-on experience in managing large-scale IT hardware lifecycle management.
• Strong client-facing and stakeholder management skills.
• Ability to drive commercial negotiations and contract finalization.

Aufgaben

• Lead the end-to-end execution of the DaaS program including planning and implementation.
• Manage the full lifecycle of end-user devices from procurement to retirement.
• Coordinate with internal IT teams for integration and deployment.

Kenntnisse

IT hardware lifecycle management

DaaS procurement

Stakeholder management

End-user computing solutions

Technical proficiency

Communication capabilities

Tools

Intune

Tanium

JAMF

Jobbeschreibung

Über uns

SISL Global GMBH is a premier Managed Service Provider that consistently redefines technology solutions to empower Global System Integrators, Telecommunications providers, and Enterprise clients. Our services are not just built to meet industry standards—they are designed to be agile, scalable, and tailored to generate measurable outcomes for customers across sectors.

Tasks

We are looking for an experienced and dynamic DaaS Manager to lead and deliver a full-scale Device-as-a-Service (DaaS) implementation project. The ideal candidate will have hands‑on experience in managing large‑scale IT hardware lifecycle management, DaaS procurement, and end‑user computing solutions, along with strong client‑facing and stakeholder management skills. This is a key role that demands technical proficiency, business acumen, and excellent communication capabilities.

Key Responsibilities

• Lead the end‑to‑end execution of the DaaS program, including scoping, planning, implementation, and transition to operations.
• Own the full lifecycle of end‑user devices — from procurement to deployment, management, and retirement.
• Manage and streamline DaaS procurement processes with OEMs (Dell, HP, Lenovo, etc.).
• Drive commercial negotiations, contract finalization, and vendor performance tracking.
• Build and maintain vendor catalogues aligned to organization/device standards.
• Act as the single point of contact for the client throughout the DaaS project lifecycle.
• Present project updates, timelines, and risk mitigation plans to client stakeholders.
• Ensure service delivery aligns with agreed SLAs, KPIs, and client expectations.
• Prepare Weekly/Monthly/Quarterly review dashboards.
• Coordinate with internal IT teams for imaging, provisioning, MDM/UEM (e.g., Intune, Tanium, JAMF) integration.
• Ensure zero‑touch deployment and seamless end‑user onboarding.
• Collaborate with cybersecurity teams to ensure endpoint security compliance.
• Track and manage project budget, forecast hardware requirements, and report ROI.
• Identify cost‑saving opportunities through optimized procurement and asset lifecycle management.

We offer

• Competitive salary.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.

Contact: Interested candidates are encouraged to submit their applications to email id (Inhalt entfernt) – Please include your resume and a cover letter detailing your relevant experience.