IT Applications Support Officer (m-f-d)

Forest Stewardship Council; Bonn; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Relocation support

Training opportunities

Vibrant city environment

Job summary

Join a leading organization focused on sustainable forestry as an IT Applications Support Officer. This role involves supporting and enhancing FSC’s IT business applications and ERP system while working in a diverse international team. You will manage incidents, provide user training, and help improve system functionalities. Enjoy a vibrant city environment in Bonn, Germany, with relocation support and training opportunities.

Qualifications

• Experience supporting IT applications and ERP modules.
• Training end users in application usage.

Responsibilities

• Collaborate in planning and supporting IT Business applications.
• Perform system administration and troubleshooting.
• Gather and document user requirements.

Skills

Analytical Problem-Solving

Detail-Oriented

Multitasking

Education

University degree in Information Systems

ITIL certification

Tools

Microsoft DevOps

Microsoft Office 365

ERP System Administration

Personio

SharePoint

Drupal

Dynamics CRM

Job description

Join to apply for the IT Applications Support Officer (m-f-d) role at Forest Stewardship Council.

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Main Responsibilities

• Collaborate in planning, designing, implementing, and supporting FSC’s IT Business applications and ERP system.
• Perform system administration, troubleshooting, and upgrades in collaboration with IT service providers.
• Gather, analyze, and document user requirements; participate in project development and upgrades.
• Support application configuration, testing, and documentation for changes and new modules.
• Provide user training and support for internal and external stakeholders.
• Manage incidents, bugs, and service requests related to FSC’s applications, using specialist skills like ERP System Administration, Personio, Microsoft Office 365, DevOps SharePoint, Drupal, and Dynamics CRM.
• Coordinate with teams to resolve issues and improve system functionalities.

Your Profile

Education: University degree or higher in Information Systems, Computer Science, IT, or related fields; ITIL certification.

Experience & Skills: Experience supporting IT applications and ERP modules; training end users; proficiency in Microsoft DevOps; detail-oriented; analytical problem-solving skills; ability to multitask.

Languages: Fluent in English, both spoken and written.

Why Join FSC?

• Contribute to sustainable forestry and global environmental efforts.
• Join a diverse, international team of over 60 nationalities in Bonn, Germany.
• Enjoy benefits like relocation support, training, and a vibrant city environment.

Application Details

• Location: Bonn, Germany.
• Type: Full-time, temporary for 2 years with possible extension.
• Start: As soon as possible.
• Deadline: 31 May 2025.

Apply with your CV and cover letter in English. We value diversity and encourage applications from all backgrounds.