IT Applications Support Officer (m-f-d)

Forest Stewardship Council; Bonn; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Relocation support

Training opportunities

Vibrant city environment

Zusammenfassung

Join a leading organization focused on sustainable forestry as an IT Applications Support Officer. This role involves supporting and enhancing FSC’s IT business applications and ERP system while working in a diverse international team. You will manage incidents, provide user training, and help improve system functionalities. Enjoy a vibrant city environment in Bonn, Germany, with relocation support and training opportunities.

Qualifikationen

• Experience supporting IT applications and ERP modules.
• Training end users in application usage.

Aufgaben

• Collaborate in planning and supporting IT Business applications.
• Perform system administration and troubleshooting.
• Gather and document user requirements.

Kenntnisse

Analytical Problem-Solving

Detail-Oriented

Multitasking

Ausbildung

University degree in Information Systems

ITIL certification

Tools

Microsoft DevOps

Microsoft Office 365

ERP System Administration

Personio

SharePoint

Drupal

Dynamics CRM

Jobbeschreibung

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Main Responsibilities

• Collaborate in planning, designing, implementing, and supporting FSC’s IT Business applications and ERP system.
• Perform system administration, troubleshooting, and upgrades in collaboration with IT service providers.
• Gather, analyze, and document user requirements; participate in project development and upgrades.
• Support application configuration, testing, and documentation for changes and new modules.
• Provide user training and support for internal and external stakeholders.
• Manage incidents, bugs, and service requests related to FSC’s applications, using specialist skills like ERP System Administration, Personio, Microsoft Office 365, DevOps SharePoint, Drupal, and Dynamics CRM.
• Coordinate with teams to resolve issues and improve system functionalities.

Your Profile

Education: University degree or higher in Information Systems, Computer Science, IT, or related fields; ITIL certification.

Experience & Skills: Experience supporting IT applications and ERP modules; training end users; proficiency in Microsoft DevOps; detail-oriented; analytical problem-solving skills; ability to multitask.

Languages: Fluent in English, both spoken and written.

Why Join FSC?

• Contribute to sustainable forestry and global environmental efforts.
• Join a diverse, international team of over 60 nationalities in Bonn, Germany.
• Enjoy benefits like relocation support, training, and a vibrant city environment.

Application Details

• Location: Bonn, Germany.
• Type: Full-time, temporary for 2 years with possible extension.
• Start: As soon as possible.
• Deadline: 31 May 2025.

Apply with your CV and cover letter in English. We value diversity and encourage applications from all backgrounds.