Internship Digital Innovation - Change & Adoption— Germany, Düsseldorf, Adhesive Technologies

Henkel ibérica portugal, unipessoal, lda; Düsseldorf; Hybrid; EUR 12,000 - 25,000; Full time

Benefits offered by this job

Flexibles Arbeitszeitmodell

Hybrides Arbeiten

Attraktives Gehalt

Globale Entwicklungsmöglichkeiten

Job summary

Henkel in Düsseldorf bietet ein 6-monatiges Vollzeitpraktikum im Bereich Customer Service Experience. Sie arbeiten ab Januar 2027 vor Ort am Hauptsitz und unterstützen digitale Initiativen in Zusammenarbeit mit Produkt-, Projekt- und Kommunikationsteams.

Zu Ihren Aufgaben gehören die Sammlung von Nutzerrückmeldungen, das Erstellen von Leitfäden, Erfolgsgeschichten und Kommunikationsmaterialien, sowie die Mitwirkung bei digitalen Kampagnen und Lernveranstaltungen.

Qualifications

• Derzeit eingeschriebener Studierender in Betriebswirtschaftslehre/Volkswirtschaft, Wirtschafts- info oder verwandtem Studiengang.
• Erste Berufserfahrung ist von Vorteil, aber nicht zwingend.
• Fließende Deutsch- und Englischkenntnisse in Wort und Schrift.
• Digital Mindset und KI-Tools (Co-Pilot) von Vorteil.

Responsibilities

• Unterstützung bei der digitalen Transformation und Change Management in der HAT-Innovationsorganisation.
• Nutzer-Feedback sammeln und zentrale Erkenntnisse für das Team zusammenfassen.
• Zusammenarbeit mit verschiedenen Teams zur Bedarfsanalyse der Nutzer.
• Organisation des Netzwerks Digitaler Champions.
• Erstellung und Aktualisierung von Benutzerleitfäden, Erfolgsgeschichten und Kommunikationsmaterialien.
• Mitwirkung bei digitalen Kampagnen, Events, Demos und Lernveranstaltungen.
• Zusammenarbeit mit Produkt-, Projekt- und Kommunikations-Teams an digitalen Initiativen.
• Verfolgung von Adoption- und Nutzungsdaten und Unterstützung bei Berichten.
• Beitrag zu Ideen und Feedback zur Verbesserung digitaler Produkte und Nutzererfahrung.

Skills

Deutsch

Englisch

Digital Mindset

Co-Pilot Erfahrung

Education

Studium in Betriebswirtschaft/Volkswirtschaft oder Wirtschafts-info

Tools

Co-Pilot

Job description

• Support change strategy to drive digital and AI transformation in the HAT innovation organization
• Collect user feedback and summarize key insights for the team
• Support collaboration with different teams to understand user needs
• Help coordinate and engage the digital champions network
• Assist in sharing best practices across teams and regions
• Support the organization of digital campaigns, events, demos, and learning sessions
• Create and update user guides, success stories, and communication materials
• Work closely with product, project, and communication teams on digital initiatives
• Track basic adoption and usage data and help prepare reports
• Contribute ideas and feedback to improve digital products and user experience

What makes you a good fit

• Currently enrolled in a degree program in Business Administration and Economics, Business Information Systems, Industrial Engineering and Management, or a related field
• First professional experience is a plus but not mandatory. Previous internships or hands‑on experience in AI, Transformation, Change Management, Business Development, Marketing, or Strategic Communications are highly valued
• Fluent German and English language skills, written and spoken
• Digital Mindset Strong in common AI tools Co-Pilot experience to build teams and digital capabilities
• Availability for a full-time internship at our headquarters in Düsseldorf, starting January 2027 for a duration of 6 months, ideally

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Attractive Remuneration
• Global Experience
• Interns Community

We offer you an attractive salary between €1.050-2.270 gross per month. The exact amount of the remuneration depends on the desired duration, the type of internship (voluntary or mandatory) and existing degrees.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on‑site appointment, please inform us, and we'll do our best to accommodate your requests.

Note: The email address you provide during the application process may also be used in later stages (e.g. for contract execution via digital tools). Please ensure that only you have access to this mailbox and that you can securely receive confidential information through it.

JOB ID:26102657

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

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How is work at Henkel

Praktikum Customer Service Experience

Germany, Düsseldorf, Adhesive Technologies, Logistik / Lieferkette, Verwaltung