Inside Sales Representative – Renewal Specialist

Fortinet; Frankfurt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading cybersecurity company is seeking an Inside Sales Representative – Renewal Specialist in Frankfurt. The role involves planning, executing, and tracking renewal business, managing customer requests, and working closely with the sales team. Ideal candidates will have strong customer service skills and proficiency in Salesforce and MS Office applications. This role requires excellent communication abilities in both German and English.

Qualifikationen

• Experience with supporting a Sales Team ideally within the IT Industry.
• Excellent customer service and communication skills.
• High degree of proficiency with MS Office applications.

Aufgaben

• Planning and executing the renewal business.
• Tracking and managing renewal contracts.
• Cooperating with the sales team.

Kenntnisse

Experience with supporting a Sales Team

Goal oriented

Customer service and communication skills

Proficiency with MS Office

Negotiation skills

Attention to detail

Ability to work independently

Proactive and energetic

Ability to handle multiple projects

Solid Salesforce experience

Tools

Salesforce

MS Excel

MS PowerPoint

Jobbeschreibung

Inside Sales Representative – Renewal Specialist

Location: office Frankfurt

Responsibilities:

• Planning, executing, tracking and analyzing our renewal business
• Establishing a framework and process to track, manage and maximize renewal contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Contacting and follow-up with customers and partners to ensure a timely renewal process – always aligned with Account Manager
• Periodically reporting on progress of current contract renewals
• Preparing renewal quotes for current contracts
• Managing customer requests
• Preparing forecasts of contract renewal bookings
• Demonstrating key functionality to promote up-sells at existing accounts

Required Skills:

• Experience with supporting a Sales Team ideally within the IT Industry – security and or networking sector
• Goal orientated and self-confident with the ability to work in a fast-paced environment
• Excellent customer service and communication skills (in German / English)
• High degree of proficiency with MS Office applications (especially Excel and PowerPoint)
• Confidence and excellent negotiation skillsAbility to analyze numbers effectively
• Excellent attention to detail and a commitment to both accuracy and quality
• Demonstrated ability to work independently as well as in a team environment
• Proactive and energetic
• Ability to handle multiple projects at the same time
• Solid Salesforce experience

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.