Infrastructure Support Engineer

Lyceum; Berlin; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Lyceum in Berlin, Germany, is seeking an Infrastructure Support Engineer to be the first technical contact for customers when VM or GPU issues occur. You will dig into logs, identify root causes, apply fixes, and keep customers informed until resolution.

This hands-on role offers growth in a fast-moving AI cloud. You will respond to issues via chat, investigate outages by checking logs, coordinate with data centre partners and internal teams, and provide coverage during European business hours.

Qualifikationen

• Strong Linux skills: logs, SSH, networking basics.
• Experience in technical support, SRE or sysadmin roles.
• Ability to perform structured troubleshooting to root causes, not just symptoms.
• Excellent written English for customer chat; German is a plus.
• Hands-on execution over people management, with reliable European hours.

Aufgaben

• Respond to customer issues with VM/GPU infrastructure, mainly via chat.
• Investigate problems by checking logs and identifying the root cause.
• Fix issues directly where possible.
• Coordinate with data centre partners and internal teams as needed.
• Keep customers updated until the issue is resolved.
• Provide technical coverage during European business hours.

Kenntnisse

Linux

SRE

Troubleshooting

Customer communication

GPU basics

Jobbeschreibung

The Role

As Infrastructure Support Engineer, you are the first technical point of contact for our customers when something goes wrong with their VMs or GPUs. You dig into logs, find the root cause, fix what you can, and keep customers in the loop until the issue is solved.

This is a hands‑on execution role – perfect if you love solving real infrastructure problems and want to grow with a fast‑moving AI cloud.

What You'll Do

• Receive and respond to customer issues with VM and GPU infrastructure, mainly via chat

• Investigate problems such as a machine going down by checking logs and identifying the cause

• Fix issues directly where you can

• Coordinate with our data centre partners and internal teams when needed

• Keep customers updated until their issue is resolved

• Provide technical coverage during European business hours

What We're Looking For

• Experience in technical support, SRE or sysadmin roles

• Strong Linux skills: logs, SSH, basic networking

• Understanding of VMs and basic GPU setup (drivers, CUDA)

• Structured troubleshooting: you find root causes, not just symptoms

• High sense of urgency, don't keep customers waiting

• Clear written English for customer chat, German is a plus

• Reliable availability during European business hours

• You prefer hands‑on execution over managing others

Bonus Points

• Experience at a networking, hosting or cloud company

• Hands‑on exposure to GPU or HPC environments

• Previous experience in fast‑moving startup environments, ability to adjust quickly and take ownership

Why us?

• Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universities

• Once in a lifetime opportunity: Early‑stage company in the fastest‑growing market in the world

• Ownership: Shape how European AI companies access GPU compute

• European mission: Build sovereign, GDPR‑compliant AI infrastructure for the next generation of deep‑tech