In-Flight Services Manager

Hahn Air; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

13th-month salary

Annual lunch allowance up to €780

Childcare support

Contributions to private pension plan

Zusammenfassung

Hahn Air, based in Düsseldorf, is searching for an In-Flight Services Manager to elevate cabin experiences aboard Cessna business jets. This role involves operational leadership, ensuring service and safety for passengers, and requires excellent organizational and communication skills.

The ideal candidate has experience in customer service within aviation, is proficient in English and German, and demonstrates a meticulous work ethic. Exceptional benefits include a 13th month salary and flexible annual credits.

Qualifikationen

• Minimum of three years experience in high-level customer service or aviation.
• Strong communication skills in English and German.
• Exceptional organizational and administrative skills.

Aufgaben

• Lead preparation and delivery of personalized onboard service.
• Oversee passenger safety and comfort during flights.
• Manage pre- and post-flight activities.

Kenntnisse

Customer service expertise

Operational leadership

Excellent communication skills

Organizational capabilities

Decision-making

Proficiency in MS Office

Fluent German

English proficiency

Ausbildung

High-level customer service or aviation experience

Current medical certificate (Class 2)

Valid Class B driver's licence

Jobbeschreibung

Take Command of the Cabin: In-Flight Services Manager (m/f/d). Ready to elevate your career beyond the standard cabin crew role? Hahn Air is seeking a proactive and seasoned professional to join our team as an In-Flight Services Manager, based at our Düsseldorf headquarters. This is a unique opportunity to take full operational ownership of the cabin experience aboard our exclusive Cessna business jets. If you are a natural leader who thrives on responsibility, excels in both service and administration, and is ready for a role where no two days are the same, we invite you to apply.

Your Role

Operational Leader of the Cabin. As the In-Flight Services Manager, you are the cornerstone of our flight operations, ensuring seamless service and impeccable safety for up to eight distinguished passengers. Your role extends far beyond the flight itself; you will be instrumental in planning, executing, and optimizing every detail. From independently managing gourmet catering to preparing critical audits, you will ensure our premium service standards are met with precision and care. This position blends hands‑on in‑flight leadership with crucial ground‑based coordination, offering a truly comprehensive career in business aviation.

Your Key Responsibilities Will Include:

• Leading the preparation and delivery of a refined, personalized onboard service.
• Being the ultimate authority for passenger safety and comfort throughout the journey.
• Managing pre‑ and post‑flight activities, including cabin readiness and coordination with cleaning services.
• Independently organizing catering, from menu planning to meal preparation and presentation.
• Continuously analyzing and optimizing cabin workflows and procedures for maximum efficiency.
• Providing adept support in ground service operations and acting as a key liaison.
• Taking full responsibility for audit preparation, ensuring all documentation and processes are impeccably coordinated and compliant.
• Handling a wide array of administrative and office tasks with a high degree of accuracy and autonomy.

The Profile We Are Looking For

We are searching for a dedicated professional who combines operational savvy with a passion for exceptional service. You are the person who thinks three steps ahead and remains unflappable under pressure.

Qualifications

• Ideally, at least three years of professional experience in a high-level customer service or aviation role.
• Resilience and flexibility for multi‑day trips (an unrestricted EU passport is required).
• A talent for quick, organized, and independent decision‑making, with the ability to improvise solutions calmly.
• Outstanding communication skills, a strong team spirit, and a genuinely customer‑oriented mindset.
• A meticulous, conscientious work ethic paired with a polished, friendly, and confident demeanor.
• Excellent organizational and administrative capabilities.
• Proficiency in MS Office, very strong English skills, and fluent German (both spoken and written).
• A valid background check, unrestricted flight fitness, and a current medical certificate (Class 2).
• A valid Class B driver's licence for flexible mobility to various assignment locations.

Why Join the Hahn Air Team?

At Hahn Air, you are not just an employee—you are a valued member of a top‑rated team. Recognised as a kununu Top Company with 4.4 stars for five consecutive years, we are committed to a culture of respect, appreciation, and mutual support. We work hard together and celebrate our successes through team events and company gatherings.

Exceptional Benefits

We offer a comprehensive package including a 13th‑month salary, an annual lunch allowance of up to €780, up to €600 in flexible annual credit, childcare support, contributions to a private pension plan, and much more.

If you are ready to bring your expertise to a dynamic role where your impact is direct and valued, we look forward to receiving your application.