Implementation Specialist

Becton Dickinson; Heidelberg; Vor Ort; EUR 60.000 - 81.100; Vollzeit

Zusammenfassung

Becton Dickinson is seeking a Technical Product Specialist in Heidelberg, Germany. The role involves demonstrating product knowledge, executing application plans, and providing technical support both on-site and remotely.

The ideal candidate will have a strong IT background, experience with SDLC, and German language proficiency. A willingness to travel extensively is essential, along with the ability to conduct customer training.

Qualifikationen

• Willingness to travel up to 80% within the assigned region.
• Experience organizing and performing customer trainings.
• Medical background considered a plus.

Aufgaben

• Demonstrate a working understanding of products and technologies.
• Execute deliverables from the application plan and conduct meetings.
• Coordinate with the Project Management Office.
• Provide general training on products and technologies.
• Deliver high-level technical support to existing customers.

Kenntnisse

Technical/IT background with experience in virtual platforms

Experience with project delivery using SDLC

Deep technical knowledge supporting applications

German language proficiency

Strong social skills

Jobbeschreibung

Job Description

We are a leading global medical technology company dedicated to advancing health. We are seeking a Technical Product Specialist.

Responsibilities

• Demonstrate a working understanding of products, related technologies (hardware and software) and the application process.
• Execute assigned deliverables from the application plan, conducting necessary meetings with customers both on‑site and remotely.
• Coordinate with the Project Management Office and perform all project phases, including equipment/software installation and customer training.
• Provide general training on products and technologies.
• Collaborate with the team to integrate basic products/services with customer systems and processes.
• Deliver high‑level technical support to existing customers in the assigned region, both on‑site and remote.
• Perform hardware and software repair activities on customers’ sites.
• Conduct preventive maintenance activities on customers’ sites.
• Compile and report information, reviewing work to ensure compliance with quality standards.
• Build awareness of the change process and related tools, recognizing the impact on peers and self.

Qualifications

• Technical/IT background with experience in virtual platforms and networking systems.
• Experience with project delivery using SDLC (System Development Life Cycle).
• Deep technical knowledge and experience supporting proprietary and standard applications.
• Willingness to travel up to 80% within the assigned region, and occasional support in Central Europe.
• Valid driving licence.
• Experience organizing and performing customer trainings.
• German language proficiency mandatory; additional languages a bonus.
• Strong social skills.
• Medical background considered a plus.

Location

• Primary work location: Heidelberg, Tullastrasse, Germany.
• Additional locations may be considered.

Compensation

• Minimum annual gross salary: €60000 (39‑hour week).
• Salary range: €53200 – €81100 per annum (may vary by role, experience and location).
• Additional compensation may be provided.

Equal Opportunity Statement

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affections or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.