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NEXA HR Solutions; Berlin; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Permanent contract

30 days vacation

Bonus with no cap

Global training

Autonomy in Berlin unit

Modern office

Onboarding program

Career growth

Job summary

NEXA HR Solutions in Berlin seeks a German-speaking Inside Sales & After Sales Specialist to manage the customer journey from quotations to coordination with sales and technical teams. You will own inquiries, quotes, follow-ups and ongoing customer communication.

The role requires a technical background, strong phone skills, and CRM experience (Zoho a plus). You will collaborate with the Sales Manager, installers, and field teams in a fast-growing international environment.

Qualifications

• 3+ years in B2B sales or a customer-facing role.
• Solid experience in consultative sales.
• Technical background / knowledge.
• Professional, friendly communication with customers, especially on the phone.
• Experience with a CRM system (Zoho is a plus).

Responsibilities

• Handle inquiries by phone, email, and in person.
• Prepare and send quotes, including active follow-up.
• Regular communication with existing and potential customers.
• Schedule customer appointments for the Sales Manager.
• Assist with recertification and monitoring next steps.
• Maintain customer information and sales activities in the Zoho CRM system.
• Handle organizational and administrative tasks in day-to-day sales operations.
• Order management, customer management, and quote management.
• Coordinate projects between the customer, the job site, and the installation technicians.
• Collaborate with the field sales team and installers.
• Proactively re-engaging former customers through phone calls.

Skills

B2B sales

Consultative sales

Phone communication

Zoho CRM

Technical knowledge

German-speaking

Customer-facing

Tools

Zoho CRM

Job description

Ready to combine customer relationships, sales and technical coordination in one role?

NEXA HR is looking for a German-speaking Inside Sales & After Sales Specialist to join the Berlin team of an internationally growing company.

From quotations and order management to customer follow-up and project coordination, you’ll take ownership of the customer journey while working closely with sales and technical teams.

Requirements:

• 3+ years of experience in B2B sales or a customer-facing role
• Solid experience in consultative sales
• Technical background / technical knowledge
• Professional and friendly interaction with customers, especially over the phone
• Experience with a CRM system (Zoho is a plus)
• Enjoy and feel confident speaking with customers on the phone

Tasks & Responsibilities:

• Handling customer inquiries by phone, email, and in-person
• Preparing and sending quotes, including active follow-up
• Regular communication with existing and potential customers
• Scheduling customer appointments for the Sales Manager
• Assisting with recertification and monitoring next steps
• Maintaining customer information and sales activities in the Zoho CRM system
• Handling organizational and administrative tasks in day-to-day sales operations
• Order management, customer management, and quote management
• Coordinating projects between the customer, the job site, and the installation technicians
• Handling incoming emails and phone calls via phone and in writing
• Collaborating and coordinating with the field sales team and installers
• Proactively re-engaging former customers through phone calls

Core Benefits:

• Permanent contract, 30 days of vacation, and a variable bonus component with no hard cap
• Part of an internationally expanding corporation with access to global training and career paths
• A small Berlin-based business unit offers plenty of creative freedom and direct influence on processes and growth
• Planned move to centrally located, modern office space will make commuting easier and improve work comfort
• Comprehensive onboarding and technical training help even career changers who are eager to learn become productive quickly
• The company culture emphasizes long-term collaboration; many colleagues have been with the company for 10-15 years
• Clear revenue and growth targets enable tangible successes that directly translate into bonuses and opportunities for advancement