Hybrid Customer Service Representative (m/f/d) with Dutch

Foundever® B.V. & Co. KG; Berlin; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich Kundenservice sucht engagierte Kundenservice-Mitarbeiter (m/w/d) zur Unterstützung des niederländischsprachigen Kundenservices. Sie arbeiten hybrid, sowohl aus dem Büro in Berlin-Neukölln als auch von zu Hause aus. Wenn Sie Leidenschaft für den Kundenservice haben und fließend Niederländisch sprechen, sind Sie bei uns genau richtig! Genießen Sie zahlreiche Benefits und Entwicklungsmöglichkeiten in einem motivierenden Umfeld.

Leistungen

Karrieremöglichkeiten für Quereinsteiger

Unterstützungsprogramme für Gesundheit und Wellness

Exklusive Mitarbeiterangebote

27-31 Urlaubstage

Optionale Deutschkurse

Qualifikationen

• Mindestens 2 Jahre Erfahrung in einem kundenorientierten oder Verkaufsumfeld.
• Erfahrung im Kontaktzentrum ist wünschenswert.
• Fähigkeit, in einem strukturierten Prozess zu arbeiten.
• Teamfähigkeit und Flexibilität.

Aufgaben

• Unterstützung der niederländischsprachigen Kunden via Telefon, E-Mail und Chat.
• Wartung der Kundendatenbank und Aktualisierung aller Einträge.
• Angebot individueller Lösungen für jede Anfrage.
• Beantwortung von Kundenanfragen zu technischen Fragen oder Garantieansprüchen.

Kenntnisse

Fließend Niederländisch (C2)

Sehr gute Englischkenntnisse

Gute Deutschkenntnisse (bevorzugt)

Ausgezeichnete Kundenservice-Kompetenz

Proficient IT Skills (Microsoft-Office)

Jobbeschreibung

Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Dutch-speaking Customer Service Representatives (m/f/d) to support our customer service team for the Dutch-speaking customers of a manufacturer of innovative robotic lawn mowers. If you enjoy working with people, then you've come to the right place!

Start: 01.12.2025 | Location: Hybrid (Remote + Berlin-Neukölln) | Weekly hours: 40 h

Working hours: Mon - Sat between 08:00 AM and 6:00 PM

Salary: 2.739,33 - 2.939,33 €/month (Fixed salary 2.409,33 €/month at 40h/week + language bonus 300 €/month + performance bonus up to 200 €/month + w@h bonus 30€/month)

Aufgaben

• Supporting our Dutch-speaking customer base by phone, email and chat
• Maintaining our customer database and updating all entries
• Offering individual solutions for each call
• Answering customer inquiries about technical questions (installation) or warranty claims

Qualifikation

• Fluency Dutch (C2-level) with very good English additional German language skills preferable
• Excellent customer service expertisePrevious experience in a customer focused or sales environment, previous contact centre experience is desirable
• Demonstrable experience of working within a structured process
• Proficient IT Skills (Microsoft-Office)
• The ability to work well as part of a team
• Being flexible and open to a new challenge
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality
• Valid work permit for Germany
• Willingness to work in the office in Berlin

Benefits

• Career changers are very welcome!
• Variable working environment thanks to the hybrid model (working in the office and from home)
• Mentoring and motivation: Direct support and feedback from colleagues and supervisors
• Various team events such as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension plan, voucher card with regular top-ups
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunities through worldwide German-speaking projects.
• 27-31 vacation days (depending on length of service) as well as special leave.
• Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. If all these steps have been completed successfully, we will give you a warm welcome!

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Job-ID: 406144