Human Resources Specialist

JD.COM; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global e-commerce company based in Düsseldorf is seeking an HR Operations Specialist to oversee daily HR services for international operations. The role includes optimizing HR processes, liaising with teams across borders, and enhancing service efficiency through automation tools. Ideal candidates will have a minimum of 3 years in an HR Shared Service Center and strong communication skills in English.

Qualifikationen

• Minimum of 3 years of experience in an HR Shared Service Center.
• Proven experience in optimizing processes and using digital tools.
• Ability to coordinate among HQ and regional HR teams.

Aufgaben

• Manage daily operations of overseas HR services.
• Standardize and document HR processes for compliance.
• Liaise between HQ and overseas HR teams to resolve inquiries.
• Ensure service satisfaction and optimize SSC performance.
• Introduce automation tools to enhance efficiency.

Kenntnisse

Cross-functional communication

Process optimization

Proficient in English

Tools

Automation tools (e.g., RPA)

Jobbeschreibung

Overview

HR Operations Specialist

Responsibilities

1. Responsible for daily operations of overseas HR services, ensuring efficient execution of global employee lifecycle processes including onboarding, offboarding, transfers, and international assignments.
2. Standardize and document overseas HR processes, continuously optimize related manuals to ensure consistency and compliance with local regulations across different countries/regions.
3. Act as a liaison between headquarters and overseas HR/business teams to coordinate and resolve employee inquiries and urgent issues.
4. Regularly follow up on service satisfaction and business needs related to overseas HR operations to improve Shared Service Center (SSC) performance.
5. Introduce automation tools (e.g., RPA) to simplify repetitive tasks and enhance the efficiency of SSC services.

Qualifications

1. Minimum of 3 years of experience in an HR Shared Service Center, with a background in supporting international HR operations or cross-border personnel processes.
2. Proven experience in SSC process optimization, with the ability to improve efficiency through standardization and digital tools.
3. Strong cross-functional communication skills, capable of coordinating among HQ, regional HR teams, and third-party service providers.
4. Proficient in English and able to use it as a working language.