Hotel Operations Manager

Faststream Recruitment Group; Hamburg; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment firm in the hospitality sector is seeking an experienced Hotel Operations Manager for an office-based hybrid role in Hamburg. The ideal candidate has a minimum of 2 years in hotel operations management and 5 years in F&B management, preferably onboard a cruise ship. Responsibilities include leading the hotel ops delivery department and ensuring smooth vessel operations. Knowledge of HACCP regulations and strong communication skills are essential.

Qualifikationen

• Minimum 2 years in hotel operations management on a cruise ship or ashore.
• Minimum 5 years in F&B management, ideally onboard a cruise ship.
• Highly proficient in spoken and written English.

Aufgaben

• Lead the hotel ops product delivery department.
• Designated hotel operational responsibilities assigned by the GM.
• Cooperate closely with the Corporate Chef and other specialists.

Kenntnisse

Leadership skills

Communication skills

Commercial awareness

Knowledge of HACCP regulations

Knowledge of hotel and cruise industry

Teamwork ability

Proficiency in spoken and written English

Jobbeschreibung

Location - Hamburg, Germany, office-based hybrid / with travel

The Hotel Operations Manager shall have the following qualifications :

• A minimum of two (2) years of experience in Hotel Operations in managerial position on a cruise ship or ashore;
• A minimum 5 years in a F&B Management position - ideally onboard a cruise ship.
• Highly proficient in spoken and written English;
• Good leadership, controlling and communication skills;
• The ability to work within a team;
• Good knowledge of the hotel and cruise industry and applicable rules and regulations;
• Profound knowledge of HACCP, US Vessel Sanitation Program, EU-Shipsan and Marpol regulations;
• Appropriate level of commercial awareness.

The Hotel Operations Manager is responsible for :

• Establish and lead the hotel ops product delivery department;
• Designated hotel operational responsibilities as assigned by the General Manager;
• Working in close cooperation with the Corporate Chef, Restaurant & Bar Specialist and Purchasers, to ensure that vessels are operated as per Service Level Agreements with the Owner(s);
• Maintaining a fruitful cooperation with the technical, marine, crewing and operations department to ensure an overall smooth vessel operation;
• The overall quality standards for front-of-house equipment and services;
• Driving constant improvement, thus create and communicate SOP’s for the company and clients;
• Creating and reviewing annual hotel operations budget(s), as per Owner’s financial year guidelines;
• Overall cost control and responsibility of the financial hotel operations budget(s) vs. actual costs;
• Monitoring, controlling and follow-up on budget related reports, inventory reports and other reports required as per manuals;
• Assisting in the supervision and completion of health and hygiene tasks on board;
• Providing hotel operational support to the assigned ship(s) and Owner(s) in case of urgent hotel operational matters;
• Permanent communication and information exchange with the Head of Hotel Department and periodic inspection of assigned ship(s);
• Assisting in preparation of contractual agreements with Hotel Services and / or Catering providers;
• Promoting internal awareness for customer and hotel & catering provider requirements throughout the leisure group;
• Participation in projects assigned.

The Hotel Operations Manager would be accountable to the General Manager.